Project Manager (Client Projects), Fitch Learning, Singapore Project Manager (Client Projects), Fitch Learning,  …

Fitch Ratings
in Singapore
Internships & Graduate Trainee, Full time
Last application, 14 Jan 22
Fitch Ratings
in Singapore
Internships & Graduate Trainee, Full time
Last application, 14 Jan 22
Project Manager (Client Projects), Fitch Learning, Singapore
Company Brief

Fitch Learning is a leader in financial services training. With unrivalled breadth and depth of training, the company delivers learning solutions for apprentices and graduates, to those with 10+ years' experience in Financial Services. A truly global company we have offices in New York, Chicago, London, Singapore, Hong Kong and Dubai, providing services to many of worlds to banks and financial institutions.

Fitch Learning is part of the wider Fitch Group which includes; Fitch Ratings and Fitch Solutions. Agile and fast paced we are able to tailor our solutions to a wide range of Financial Services clients with operations in more than 30 countries.

We're looking for individuals with drive, flexibility and passion to help us deliver a world-class service to our clients. In return, Fitch Learning offers a fast-paced, start-up like environment with considerable financial backing and stability that you associate with a larger corporate. It's a place where you can really make a difference and progress in your career.

Role Purpose

As a Project Manager, you will be responsible for driving the delivery of our highest value projects, whether in terms of budget, client profile and/or strategic nature. You will be accountable for the successful delivery of these projects, both directly and via the functional teams you work with. You will contribute to the design, consultancy and development of our highest profile solutions, using your understanding of project scopes, relevant regulatory requirements, client challenges and requirements to influence the direction of projects under your control.

Projects at Fitch Learning generally fit into one or more of the following categories:

  • Client Projects
  • Business Development
  • Product Builds
  • Operational Change
  • Technology Procurement & Implementation

This role will primarily be focused on Client Projects: managing and supporting the team to deliver large client training programmes with key strategic clients in your region. You will work closely with our clients on a consultative basis, being a critical point of contact, listening to their challenges and using your own and team experience to propose and deliver solutions. You will sign off and be accountable for the promises we make our clients relating to delivery and will be responsible for the projects' oversight including timeline and budget control. Depending on business requirements, you may also have the opportunity be involved in projects of other types and/or in different geographical regions.

You will achieve success by leveraging off your own project experience and working with our different functional teams to deliver the project, sourcing ad-hoc resources to close gaps as required. These teams include content authoring, production and editorial as well as technology development and delivery teams. In addition, you will manage the relationship with a number of third-party suppliers where required.

The role will sit as the sole project manager within a small and tight-knit team , reporting to the Head of PMO who sits in London, UK. Although this role has no direct line management responsibility, you will have project oversight of multiple roles as per project requirements.

The role supports all our product streams and the global business, so strong communication skills will be essential to this role to manage expectations of project stakeholders across the business.

Role Responsibilities
  • Develop, under guidance from product originators and subject matter experts, the scope, specification, and deadline for projects.
  • Manage the day-to-day operations of project delivery instilling a strong sense of urgency and drive across impacted teams and change requirements.
  • Managing internal and external stakeholders, keeping abreast of project progress.
  • Track progress and work to manage risks effectively and promptly.
  • Participate in client governance for project delivery, working with senior client stakeholders to instil confidence in our delivery.
  • Work with relevant teams to develop and own project plans and associated documentation relating to delivery of projects and within the PMO reporting framework.
  • Where required source and on-board new resources to deliver project requirements.
  • Be comfortable challenging assumptions and proposing alternate approaches to deliver the best result.
  • Work with technical and client documentation where required to validate solution deliverables against client requirements.
  • Ensure relevant quality control processes are in place for all deliverables appropriate to level of risk.
  • Meet financial objectives by forecasting requirements, preparing the budget; scheduling expenditures, analysing variances and initiating corrective actions.
  • Ensure project documents and controls are complete, current, and appropriately filed or stored.
  • Ensure PMO approach is followed through and project documents and controls are complete, current, and appropriately filed or stored.
  • Produce summary reporting for project steering groups, stakeholders, and clients.

Role Requirements

  • Significant experience in ownership or project management of multi-disciplinary solutions.
  • Client consultancy skills - the ability to work closely with clients to resolve issues and develop innovative solutions.
  • Commercial mindset - the ability to incorporate the commercial impact of decisions and proposed changes into discussions and reporting
  • Excellent interpersonal skills and ability to interact with senior level executives within client organisations and Fitch Group
  • An analytical approach backed by attention to detail is key
  • Strong IT skills including fluency in Excel and PowerPoint.
  • Ability to work both strategically and also hands on when required.
    • Prince2 / Waterfall qualification or experience.

  • Learning and Development Experience
  • Experience of using Smartsheet
  • Agile Training or Experience of using Agile methodology
  • APMG Change Management qualification and/or experience of including change management in project delivery.
  • Account Management/ Commercial Relationship Management experience is highly desirable.
  • Multiple languages- desirable. We serve clients across the world in multiple languages including; German, French, Italian, Spanish and Mandarin.

Required Characteristics:
    • Strong stakeholder management and communication skills
    • Problem solving
    • Capable of producing high quality consistent work within limited timeframes
    • Confident and able to work autonomously and as part of a project and a PMO team
    • Flexible and adaptable
    • Willingness to learn new ways of working and to drive change

Performance metrics:
  • Delivery of projects on-time, to quality and budget
  • Quality and delivery of reporting, metrics and information to PMO lead and stakeholders
  • Internal and external client expectations are met for projects and PMO reporting
  • Stakeholder feedback

Key Contacts:
  • PMO Lead
  • Project specific stakeholders
  • Delivery Team
  • Content Team
  • Digital Learning
  • Program and Client Service Managers


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