SG Client Onboarding Operations Senior Analyst

The SG Client Onboarding Operations Senior Analyst - Assistant Vice President - will be responsible to support the onboarding of Citi Private Bank clients. A subject matter expertise in KYC, Account and Credit documentation review, responsibilities will include daily volume processing, delivery of high quality and timely work, and to lead or participate in Operations Transformation initiatives to strengthen process controls and improve efficiency. The role will also assume informal / formal leadership responsibilities within teams and contribute in coaching and training. Strong communication and diplomacy skills are required.

Responsibilities:

• Demonstrates high level of diligence, motivation and organizational skills.
• Focuses on timely and accurate delivery of all client onboarding related functions not limited to Account Opening, Maintenance, KYC, Credit Documentation reviews etc., as well as delivering excellent customer service and resolution of customer issues.
• Performs day to day management of the account opening and maintenance processing, including daily management of in-process, pended, and service related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements, to include delivery of very high quality service to customers and internal partners.
• Responsible for various types of project management in the account services space, and managing cross-functional relationships with all teams.
• Determines new work procedures, analyzes complex and variable issues with significant departmental impact.
• Encourages cross functional training for staffs to enrich their skill base.
• Optimizes manpower to achieve higher productivity levels.
• Understands client requirements and implements them correctly. Understands new customer requirements and ensures adequate support to new customer requirements and initiatives.
• Ensures a strong and robust processing environment with effective controls.
• Maintains a culture of risk and controls in the team through various processes and check points.
• Identifies means to reduce processing errors. Develops performance matrices to track defects, productivity.
• Effective supervision of team activities and ensure accountability on those who fail to maintain required standards.
• Conduct periodic self-reviews to identify gaps in processes and appropriate remediation to eliminate operational risks.
• Lead and participate in various internal & external audits and ensure clean results.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years of experience in documentation review and relevant experience.
• Good interpersonal communication skills. Able to communicate with internal and external business partners.
• Consistently demonstrates clear and concise written and verbal communication skills
• Demonstrated Project management skill.
• Advanced execution skills in a multi-tasking mode. Exposure to client servicing and handling of system, testing and rollouts.
• Ability to achieve business objectives without compromising on controls and risk parameters established.
• Ability to interact confidently with senior management and / or regulators.
• Ability to coach and develop people, identifying and retaining talent.
• Able to partner with businesses and other support functions at senior levels in setting strategy and priorities.
• Able to strive under pressure and covert opportunity from risk. Should be open to working staggered hour /shift / over weekend and on public holidays.
• To ensure excellent rapport with internal stakeholders including peers and seniors and duly provide inputs to the team and ensure timely resolution of all issues, wherever there are business risks and the issues need to get addressed such cases should be raised to the senior's forum for appropriate action and advice.
• Proficient knowledge of English (written and spoken).

Education:

• Bachelor's/University degree or equivalent experience

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Job Family Group:
Customer Service
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Job Family:
Institutional Client Onboarding
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Time Type:
Full time
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