Security Engineer Security Engineer …

in Singapore
Permanent, Full time
Be the first to apply
in Singapore
Permanent, Full time
Be the first to apply
See job description for details
Trustwave helps businesses fight cybercrime, protect data and reduce security risks. With cloud and managed security services, integrated technologies and a team of security experts, ethical hackers and researchers, Trustwave enables businesses to transform the way they manage their information security and compliance programs while safely embracing business imperatives including big data, BYOD and social media. More than two million businesses are enrolled in the Trustwave TrustKeeper® cloud platform, through which Trustwave delivers automated, efficient and cost-effective data protection, risk management and threat intelligence. Trustwave is a privately held company, headquartered in Chicago, with customers in 96 countries. For more information about Trustwave, visit .

Role Responsibilities:
  • Point of contact to assist and advise client for any ICT security related
  • Lead and support customer in the matter of security incident response and resolution
  • Team player with good leadership qualities
  • Customer-focused with good interpersonal skills
  • Manage, configure and upgrade a wide variety of security technologies (e.g. FW, UTM, IDS/IPS, SWG/SEG, VPN, EPP, DLP, ATP, 2FA, PAM, etc.)
  • Respond managed security technologies fault alerts and/or customer escalation
  • Use strong fundamental knowledge (e.g. TCP/IP) and product-specific knowledge to perform troubleshooting on common technical issues on the managed security technologies
  • Perform escalation to internal product domain experts and/or external product vendors
  • Work with internal experts/external vendors to resolve technical issues
  • Prepare Incident Reports on high severity incidents
  • Respond to inbound Change Requests (CRs), Service Requests (SRs), Queries on managed security technologies, in a timely manner (within stipulated SLA).
  • Perform regular configuration backups on managed security technologies
  • Plan and coordinate Maintenance Windows with customer on necessary software patching and version upgrades.
  • Create and update technical documentations on managed security technologies
  • Generate monthly reports according to service scope requirements
  • Adhere to policies, procedures and security best practices
  • Resolve problems independently and understand escalation procedure

  • Bachelor's degree / Polytechnic Diploma in Computer Science, Information Technology or Information System
  • At least XX years' working experience in IT Infrastructure Operation and/or Support ( P1: 3 Years' experience; P2: 5 Years' experience; P3: 8 Years' experience )
  • Sound fundamental knowledge on IP networking (e.g. TCP/IP, routing, etc.) and operation systems (e.g. Windows, Linux, etc.)
  • Strong critical thinking and problem-solving skills and a passion for information security
  • Fluent communicator in both written and spoken English; Good interpersonal skills

Technical Skills & Expertise:
  • Profession certification and/or practical working expertise on some/most the below security technologies:
    • RSA / SafeNet (2FA)
    • Cisco ASA / CheckPoint /Fortinet / Palo Alto / SonicWall / AlgoSec Mgt (Firewall))
    • Trend Micro / McAfee (NIPS / HIDS / NSM)
    • CyberArk / BeyondTrust (PAM)
    • Symantec BlueCoat / McAfee Web Gateway
    • DSM (AV, HIPS, Host FW, etc)
    • Container Security
    • Imperva (DAM / CounterBreach)
    • Tripwire Enterprise
    • AWS / MS Azure (Cloud)
  • Candidate to indicate his/her certification status and number of years of experience on the above list of technologies in his/her application.

Trustwave is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.

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