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Senior Applications Support (L2)

Capgemini Singapore
Posted 4 days ago Hybrid Permanent S$5k - S$7k
N
Posted by
Nirzham Shah
Talent Acquisition Manager
An application support engineer (ASE) is an IT professional who is responsible for troubleshooting the software applications a company uses and ensuring that help desk tickets are resolved in a timely fashion.
  • Critical Technology - Oracle, Unix , Autosys , ETL , Informatica , Financial
  • Critical Functional – ITIL ,Investment Banking , Finance domain
  • Good to have - Cloud , Microsoft Azure , Java , Middleware technologies, Reference data (Instruments/Securities , Equities, Fixed income , Dervatives, etc.)

Requirements:

  • Candidate should have a min 7-8 years of experience into Application Production support role.
  • Having good exposure in Investment Banking / Finance domain
  • Must have experience into Oracle, Unix and Application/Production support role.
  • Proficient in Managing Incidents.
  • Drive Problem Management initiatives and continuous improvement on Volumes and efforts.
  • Candidate must have good interpersonal skills.
  • Candidate should be able to collect ad-hoc report / analysis requirements from the stakeholders and respond effectively.
  • Should be sound in alert and batch monitoring. Good knowledge of following escalation process.
  • Drive RCA discussion and prepare RCA document to share with Stakeholders
  • Create Knowledge articles for knowledge dissemination within the team
  • Involve in building the team actively and mentor juniors (remotely)
  • Should be effectively Able to take escalations in APAC region and handle client queries.
  • Candidate must have good communications skills & must be able to interact with vendors & internal application teams.
  • Candidate should be result oriented and must take task to closure.
  • Considering the dynamics of the work environment; candidate should be flexible to put in extra hours whenever necessary.
  • Candidate should be able to work as a team and bring value add to the process.
  • Candidate should be willing to work in shift patterns including weekends (if necessary)
  • Should have broad vision of the role.
  • Must be able to foresee results of task performed.
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