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Senior Assoc, Application Support / Production Support Engineer, Middle Office Technology - Enterprise Risk, Technology & Operations

DBS Bank Limited Singapore
Posted 4 days ago Permanent Competitive
Senior Assoc, Application Support / Production Support Engineer, Middle Office Technology - Enterprise Risk, Technology & Operations
Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities
  • Supports Credit Risk applications in the bank.
  • Focuses on SRE & DevOps activities for all Credit Risk applications.
  • Understands the production systems and improves the production delivery with good planning, management, and execution.
  • Driving and motivating production support team in Root Cause identification, preventive measures, and tracking to implementation.
  • Knows the business needs and operational urgency and can prioritize the recovery and provides interim/permanent resolution.
  • Plays the Subject Matter Expert role for Risk applications.
  • Liaise with Delivery, Development, Infra, Network, and vendor teams on support matters - change, automation, performance, andupgrades/migration.
  • Review and inspect work products/deliverables by Delivery & Development teams and vendors/service providers.
  • Manage the production infrastructure and conduct regular reviews of system performance for capacity planning, housekeeping, and identification of system improvements.
  • Perform daily health check and monitoring of production systems to ensure SLA is met.
  • Develop dashboards and processes to automate tasks and reduce toils.
  • Adhere to Incident, Problem, and Change management processes all the time.
  • Trending, analysis, and RCA of incident tickets for application improvement.
  • Willing to do on-call.
Requirements:
  • Bachelor's or higher qualification; Computer Science related discipline or equivalent.
  • Years of Experience: 4 to 8 Years of total IT experience, including Application Support.
  • 3+ years of Application Development experience will be preferred.
  • Ability to Multi-task, especially during critical incidents.
  • Good team player
  • Hands-on experience in incident, problem and change management.
  • Possess excellent verbal and written communication skills.
  • Knowledge and experience of:
    • supporting banking Applications on RISK domain.
    • scripting in Windows, Linux/Unix.
    • at least one or more databases such as Oracle, SQL server, DB2.
    • knowledge of scheduling software such as Control-M or Tivoli.
  • Good to have Big Data experience.
  • Good to have an experience in HDFS, Apache Impala/Hive and SPARK programming.
  • Preferred to have experience on AWS and Pivotal Cloud Foundry
  • Good to have experience in software development using technologies such as Angular, SpringBoot, Python, MariaDB, Qlikview
  • Good to have experience in Grafana, PagerDuty, Cloudflare tools.
  • Good to have Scrum/Agile leadership/adoption experience.
  • Application Support experience on below.
    • RISK Management Group.
    • Data Lake or BIG DATA platform.
    • AGILE project management
Job ID  2400008J
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