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Senior Associate, Digital Channel Specialist, Consumer Banking

DBS Bank Limited
Singapore
Posted 3 days ago Permanent Competitive
Senior Associate, Digital Channel Specialist, Consumer Banking
Business Function

Digital revolutions are set to change the way we live, work and play. That's why we've spared no effort in ensuring we are at the forefront of this new generation. Our new digital banking initiative will focus on creating innovative products and services to integrate banking into our customers' digital lifestyle.

What You Will Do:

Define business requirements for digital channel initiatives, review user stories and design customer journey / employee journey to achieve best-in-class deliverables.
Manage Stakeholders across functions. Able to foster strong collaboration with cross functional business partners (including Customer Experience, Marketing, IT, Finance, Legal, Compliance, Risk, Operations and others) to develop holistic, end-to-end digital solutions that fulfil customer and business needs.
Improve customer satisfaction on our Digital Channel. Monitor the Voice of Customers feedback channels to identify areas for improvement, define short term action points and permanent fixes to remove pain points.
Design customer migration and communications plan through online marketing campaigns and engagement efforts to increase Improve channel usage
Perform Channel tracking and drive analysis through Data. Use of qlikview and AA data to perform customer analysis and track customer usage and traction.

Requirements

Non-technical Experience
• Good communicator with strong influencing skills
• Self-motivated, detail-oriented and take charge of responsibilities/area of duties assigned
• Empathy for users and a drive to discover and resolve customer pain points
• You're known for being a good collaborator, possess can-do attitude that motivates and inspires other
• Ability to adjust to constantly changing priorities

Technical Experience
• Relevant experience in product and project management

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
Job ID  WD43999
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