Senior CX/UX Designer Senior CX/UX Designer …

M1 Limited
in Singapore
Permanent, Full time
Be the first to apply
M1 Limited
in Singapore
Permanent, Full time
Be the first to apply
Senior CX/UX Designer
Job Responsibilities/Requirements:

Reporting to the CX/UX Lead, the Senior CX/UX Designer will orchestrate within M1 the CX aspiration with nominated Journey Owners in delivering a digital, frictionless omni-channel experience.

Key Responsibilities:
  • Gather and evaluate design requirements
  • Liaise with stakeholders to conceptualise journeys for new and existing features
  • Create user flows and prototypes for proposed designs
  • Integrate findings from research and data (analytics, BI, etc..) into design decisions
  • Design digital assets for design library which will standardise design across the organisation
  • Create visual elements and screen designs for features
  • Work collaboratively with a cross functional team in implementing design elements and features across the platforms
  • Participate in user research to observe usability and identify user issues on the platform
  • Participate in workshops and scrum ceremonies

Key Requirements:
  • Polytechnic/University qualifications in Arts, Design, Digital Media, Visual Communications
  • Experience in working in telco as internal designer and familiar with telco products and services
  • Minimum 5 years of experience in UX and UI design
  • Experience designing for responsive web and mobile
  • Experience in designing prototypes and flows with sketch, figma, invision design software tools
  • Experience in conducting customer workshops and user research to identify problem statements
  • Ability to articulate design decisions and collect feedback for design iteration
  • Strong understanding with experience in all stages of user-centred design process
  • Applied experience with Agile sprints and Scrum rituals
  • Collaborative designer thinker who is a good team player
  • Strong communicator with ability to influence stakeholders

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