Senior Group Manager; Client Service (Treasury Services) Senior Group Manager; Client Service (Treasury  …

BNY Mellon
in Singapore, Singapore, Singapore
Permanent, Full time
Last application, 07 Aug 20
Competitive
BNY Mellon
in Singapore, Singapore, Singapore
Permanent, Full time
Last application, 07 Aug 20
Competitive
Senior Group Manager; Client Service (Treasury Services)
Team Overview:
Treasury Services is thetransaction banking arm of BNY Mellon providing Cash Management and TradeServices. As the Head of APAC ClientService, you will work with a dynamic team across the globe to provide clientservicing and solutioning to our esteemed clients throughout the Asia-Pacificregion, as well as manage an important regional team. The ideal candidate wouldpossess a desire to lead a geographically distributed team, act as a proactivepartner with stakeholders across the globe and strive to provide outstandingclient service. This is an exciting opportunity to work for a global bank witha well-established reputation and be the face of our brand locally.
Responsibilities:
  • Leads a client service/support area consisting of multiple teams
  • Develops and implements policies to ensure client satisfaction and leads key client service initiatives
  • Maintains familiarity with industry best practices and seeks opportunities to implement as appropriate
  • Participates in long-term or strategic planning for the Client Services/Support function designed to improve the overall client service experience and improve team productivity and quality
  • Resolves the most complex issues or inquiries from senior-level or key individuals at clients, as needed
  • Maintains relationships with senior business leaders to report client trends and needs
  • May provide forward-looking and strategic insight on client issues to drive future revenue growth
  • Sets strategic priorities on initiatives designed to improve the client experience. Determines needed improvements through review and analysis of problems reported
  • Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team
  • Manages a client service/support area through other managers
  • Responsible for the achievement of area goals and objectives, talent management and supervision of team members
  • Area supports a variety of complex client accounts


Qualifications
  • Bachelor's degree or the equivalent combination of education and experience is required with an MBA preferred
  • 10-15 years of total work experience with at least 3-5 years of management experience preferred
  • Experience in an operational area and/or client services preferred.


BNY Mellon is an Equal Employment Opportunity Employer.
Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

Primary Location: Singapore-Singapore-Singapore
Job: Customer/Client Service
Internal Jobcode: 70098
Organization: Global Client Support-HR12364
Requisition Number: 2005869
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