Senior Group Manager; Client Service (Treasury Services)
Team Overview: Treasury Services is thetransaction banking arm of BNY Mellon providing Cash Management and TradeServices. As the Head of APAC ClientService, you will work with a dynamic team across the globe to provide clientservicing and solutioning to our esteemed clients throughout the Asia-Pacificregion, as well as manage an important regional team. The ideal candidate wouldpossess a desire to lead a geographically distributed team, act as a proactivepartner with stakeholders across the globe and strive to provide outstandingclient service. This is an exciting opportunity to work for a global bank witha well-established reputation and be the face of our brand locally.
Responsibilities: - Leads a client service/support area consisting of multiple teams
- Develops and implements policies to ensure client satisfaction and leads key client service initiatives
- Maintains familiarity with industry best practices and seeks opportunities to implement as appropriate
- Participates in long-term or strategic planning for the Client Services/Support function designed to improve the overall client service experience and improve team productivity and quality
- Resolves the most complex issues or inquiries from senior-level or key individuals at clients, as needed
- Maintains relationships with senior business leaders to report client trends and needs
- May provide forward-looking and strategic insight on client issues to drive future revenue growth
- Sets strategic priorities on initiatives designed to improve the client experience. Determines needed improvements through review and analysis of problems reported
- Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team
- Manages a client service/support area through other managers
- Responsible for the achievement of area goals and objectives, talent management and supervision of team members
- Area supports a variety of complex client accounts
Qualifications - Bachelor's degree or the equivalent combination of education and experience is required with an MBA preferred
- 10-15 years of total work experience with at least 3-5 years of management experience preferred
- Experience in an operational area and/or client services preferred.
BNY Mellon is an Equal Employment Opportunity Employer. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums. Primary Location: Singapore-Singapore-Singapore
Job: Customer/Client Service
Internal Jobcode: 70098
Organization: Global Client Support-HR12364
Requisition Number: 2005869
