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Senior Information Specialist

Cornerstone Global Partners Singapore
Posted 1 day ago Permanent S$64k - S$74k
S
Posted by
Shirley Tan
Recruiter
Our client is a global financial institution looking for a Senior Information Specialist supports both the information technology infrastructure and the end-user computing environment in Asia operations. The incumbent acts as a liaison between corporate Information Services (IS) and the Operations and works to ensure stable on-going operations.

 

  • Ensures that local office personnel effectively use technology tools to meet business requirements, identifies and bridges knowledge gaps through training. 
  • Solves or coordinates the solution to information technology problems. Successfully performs information technology practices including implementing and supporting products and services that meet or exceed the expectations of employees and customers.
  • Adheres to information technology principles, standards and guidelines in order to ensure the delivery of high quality, cost effective, reliable, secure and well-documented products and services.
  • Monitors local IT performance and takes corrective action and/or escalates problems to other IS support personnel to resolve performance-related problems. 
  • Supports the Company's enterprise information backup and security strategy by performing prescribed tasks in the local office.
  • Acquires and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to end-users.
  • Installs and configures laptop, desktop and server computers, printers, and other peripherals; maintains hardware and software inventory; maintains operations office specific documentation.
  • Proactively manages contact with local office personnel and other IS support staff and demonstrates adequate interpersonal skills to achieve a cooperative working relationship and manage conflict.
  • May need to travel about 10-15% due to the geographical coverage.

 

 

Qualification and Skill Requirements

  • Bachelor’s degree or equivalent in information Security / Assurance, Computer Science, Information Technology or other relevant field of study.
  • At least 3 years of experience in information technology, especially supporting the information technology infrastructure and the end-user computing environment.
  • Broad range of telecommunications, network and desktop computing knowledge.
  • Knowledge in Collaboration & Audio Video Technology, Smart Board / Microsoft Surface Hub / Cisco Video Conferencing / Crestron would be a plus.
  • Well-developed hardware troubleshooting skills in a managed computing environment (e.g. Active Directory).
  • Ability to effectively work with corporate and/or international IT staff to ensure a stable working environment in areas including, but not limited to, client / server computing infrastructure, telecommunication, network infrastructure, back-end servers and application support.
  • Well-developed presentation skills in order to help facilitate and / or deliver information technology training programs.
  • Excellent customer service and interpersonal skills.
  • Excellent organizational and project management skills.
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