Senior Manager, IT Workplace Transformation (132039) Senior Manager, IT Workplace Transformation  …

Singtel
in Singapore
Permanent, Full time
Last application, 24 Sep 21
To define
Singtel
in Singapore
Permanent, Full time
Last application, 24 Sep 21
To define
This is a critical role and requires an experience Leader to help us transform our IT Workplace into a Modernize, Mobile and Secure IT Workplace for Singtel.
Company description:

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.

Our core values – Customer Focus, Challenger Spirit, Teamwork, Integrity, and Personal Excellence – shape the way we work. We are passionate about making a difference and have an open and inclusive culture where everyone is empowered to do their best. Our diverse business means you will enjoy unique opportunities and rewarding experiences to learn and grow your career in a dynamic industry.



Job description:

This is a critical role and requires an experience Leader to help us transform our IT Workplace into a Modernize, Mobile and Secure IT Workplace for Singtel.

 

Responsibilities

  • Lead an Engineering team to modernise and produce enterprise-level solutions for IT Workplace which includes laptops, desktops, tablets and mobile devices for Singtel.
  • Identify opportunities to innovate, extend and enhance service delivery related to IT Workplace.
  • Support escalation for application support and troubleshooting, provides guidance and direction in resolution of escalated issues and/or complex production, application or system problems.
  • Perform the role of Subject Matter Expert for complex issues related to Microsoft, VMWare, Citrix, and other key software tools used in IT Workplace.
  • Maintain system documentation for domain technologies, including installation, configuration, and appropriate SOPs before handing over to IT Workplace Operation teams.
  • Improve existing processes through solutions to recurring problems and enhancements to existing solutions or documentation.
  • Provide training to team members to drive innovation and operational excellence.
  • Manage customer satisfaction through effectively communicating and managing customer expectations
  • Implement new IT Workplace solutions by engaging both internal and external teams/vendors.
  • Responsible to create and customise IT Workplace solutions that are scalable, adaptable and support the ever-changing business needs.
  • Direct oversight and management of project deliverables related to IT Workplace Services that adhere to standards and policies as well as drive the project from technical perspective.
  • Requires working closely with Architecture and Strategy teams to define IT Workplace technology architecture. And present to Architecture Board for approval if require.
  • Need to work closely with all Operations teams to ensure smooth Day-2 operationalisation of any technology implementation.

 

 Requirements

  • Degree in Computer Science, Information Technology, Electronics Engineering or equivalent.
  • Min. 12 years of experience working with Microsoft technologies (including Windows OS, Active Directory, Windows File Services, and Group Policies, Intune, Autopilot, Office365, Microsoft Authenticator), Citrix and VMWare in a competitive IT environment serving more than 5000 end-users.
  • Proven experience in project delivery that span multiple countries and security domains.
  • Proven ability to manage and motivate a mixed workforce of internal and outsourced contractors to achieve maximum efficiency and results.
  • Experience in business case justification.
  • Adept in vendor and external partners management.
  • Good knowledge of AD, ADFS, PKI in Windows Servers, DNS, DHCP, WINS, DFS, Microsoft enterprise technology, VDI and any remote access technology.
  • Knowledge of Microsoft IP&G, Microsoft Exchange, UAM products.
  • Must have deep and thorough understanding of monitoring best practices, and compliance to best practices for security and operations.
  • Develops, documents, and enforces the standards, security procedures, and controls for access to ensure integrity of the Windows Systems, Active Directory, and related systems.
  • Knowledge of server virtualization technologies, preferably VMware and/or Microsoft technologies
  • Proven track record on deploying and managing multiple Windows Active Directory Forests and Domains 2008/2012/2016/2019 and Azure AD.
  • Strong knowledge on Azure Active Directory Connect synchronization services, Active Directory Federation Service and File and Print services, Citrix and VMWare services.
  • Strong knowledge on Group Policy, AD Trusts, AD Sites and Services, DNS, DHCP and DFS.
  • Working knowledge authentication protocols such as Multi-Factor, NTLM, Kerberos, SAML(SSO) and AP.
  • Good to have exposure in managing other technologies such as internet proxy and end point protection product suites such as MS Defender/MCAS.
  • Good working knowledge on Windows 10/Endpoint/Email/Gateway DLP and Security, Encryption, Multi-Factor Authentication (MFA), Client/Mobile Device Patching and Proxy technologies
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