A comprehensive, Group-wide transformation program was launched in 2020 for improving Customer Outcomes and Risk Excellence (“CORE”) with a view to strengthen the management of risk right across the bank. This new role is responsible for implementing the Integrated CORE Plan for FM, working on the workstreams where FM is the lead for Westpac Institutional Bank (“WIB”) as well as the workstreams where FM will be responsible for the Line of Business (“LOB”) implementation of deliverables under the plan, including the evidence and closure requirements. CORE is a high profile program with great visibility amongst the senior management within FM, WIB and across the Westpac Group and covers many aspects of financial and non-financial risk and governance across the Bank. It spans across many aspects of risk and governance including data and technology Risk as well as people, capability and organisational design.
Reporting to the CORE Champion within FM, this person will be responsible for working with the central CORE Program, FM and WIB businesses and the broader Business Controls and Risk teams in Lines 1 & 2 to implement project deliverables across all workstreams within the CORE program. He/She will work with the Head of Business Controls Transformation to manage the overall program implementation in FM, covering both program management and change related activities. They will also have direct ownership for specific workstreams within WIB’s implementation. In both aspects they will work closely with a variety of stakeholders across the Group to ensure the quality of WIB’s overall implementation
The key tasks include:
CORE Program governance
Comply with the group governance processes, to ensure stakeholders have a clear understanding of their role in delivery and that the required decision making and escalation processes are in place to help achieve the required outcome.
Scope definition and management
Define the scope to ensure outcomes and expected benefits are clearly articulated and that agreed work is aligned to the strategy, including:
Estimation and financial management
Work with the architects and the business to deliver cost estimates (according to the group business and technology estimation process) for submissions for funding approval, and subsequently manage and report project delivery against agreed costs, to maximise operational efficiency, optimise the cost/benefits of resource mix, forecast and manage the cost impacts of scope change and monitoring, and manage partner/vendor costs related to technology delivery to improve cost predictability and ensure the project delivers within agreed cost.
Risk & issue management
Direct the identification, monitoring, reporting and escalation of risks and issues and/or problems associated with services and/or delivery in the project, including challenging and influencing the Program Director, business clients and stakeholders as required to enable the achievement of project deliverables and benefits. Raise risks at WBC group level when required.
Engage, inform, influence and negotiate with stakeholders, particularly the service delivery teams who will be responsible for the technology services after project completion, and key business stakeholders (as required by the Program Director) to ensure stakeholders remain engaged and committed throughout the project.
Best practice and compliance
Ensure adherence to enterprise methodologies and processes and provide input to develop and improve such methodologies and processes, to meet best practice and ensure regulatory and legal compliance of all work on the project.
Partner and vendor management
Act as a day to day contact point with partners and/or vendors required to deliver solutions for the project and monitor and report on progress and performance against agreed deliverables and quality and performance standards to ensure quality of outcomes, cost effectiveness, appropriate risk management and seamless integration with other project delivery streams.
A strong candidate will bring experience in project delivery, as well as operational and/or compliance and conduct risk roles within Institutional Banking. He / She will have excellent self-motivational skills, with proven strengths of both problem spotting and solving. The role will require strong communication verbal and written communication skills, as well as the ability to constructive challenge and hold one’s own amongst key stakeholders within the organisation. International experience is strongly preferred.
Knowledge and Experience:
Attributes, Skills and Capabilitie: