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Senior Technical Support Engineer - SKR

Beyondsoft International Singapore
Posted 4 days ago Permanent Competitive
COMPANY DESCRIPTION

Beyondsoft International (Singapore) Pte. Ltd. was set up in 2007 and established as the regional headquarters for the Southeast Asia (SEA) and European markets in September 2015. Based on our vision of "Using technology to promote social progress, economic development and become a global customer preferred partner" and our concept of "Beyond your expectations", Beyondsoft is committed to provide our customers in countries along the "Belt and Road" with comprehensive solutions and products and creating commercial value for customers to realizing continuous businesses development.

Our core business includes:
  1. IT development services providing customers with IT consulting, software research and development, software and hardware testing, system integration and operation and maintenance, data analysis and other services;
  2. New retail solutions and products through intelligent products, helping small and medium-sized enterprises (SMEs) realize the digital transformation of their daily operations;
  3. Internet of Things (IoT) platform and solutions comprehensive use of IoT, artificial intelligence, big data, cloud computing and other technologies to provide IoT solutions for intelligent upgrades in cities, parks, buildings and industries, to create a smart future.

For more information, please visit www.beyondsoft.com.

RESPONSIBILITIES
  • Serve as the primary link between internal management and engineering teams and third-party map suppliers' engineering teams, ensuring smooth and effective communication.
  • Collect and analyse requirements from local customers in South Korea, translating these needs into detailed project specifications \ change requests.
  • Exhibit exceptional customer support skills, addressing queries and concerns promptly, and maintaining high levels of customer satisfaction.
  • Possess a strong technical background to comprehend customer requirements fully and facilitate accurate communication to internal engineering teams.
  • Organize and manage project tasks efficiently using tools such as Jira and Confluence, maintaining up-to-date tickets and generating periodic reports on project progress.
  • Participate in customer car test drives, collect logs, and collaborate with internal engineering teams to share insights and data.
QUALIFICATIONS
  • Bachelor's Degree in Computer Science, Software Engineering or similar technical degree
  • At least 5 years in technical customer support or pre/post-sales, technical consulting, preferably in automotive or mapping software industry
  • Able to comprehend complex mapping systems, and using Python is a plus
  • Proficiency with Jira, Confluence, or similar project management and documentation tools
  • Strong communication skill, fluent in both Korean and English (written & spoken) to support local and international market
  • Willingness to participate in fieldwork, including customer car test drives.
  • Well-developed analytical skills and problem-solving mind set
  • Knowledge or understanding of mapping or location technology will be an added advantage
Job ID  59e4k
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