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ServiceNow Developer

Cognizant Singapore
Posted 10 days ago Permanent Competitive
Job Responsibilities:
  • Leading and owning ServiceNow Implementation.
  • Implement best practices, and participate in the design, development, and deployment phases on various ServiceNow Instances.
  • Reviewing and testing activities on various ServiceNow instances.
Job Requirements:
  • Min 3 years of overall experience.
  • Min 2 Hands-on ServiceNow implementation.
  • Min 2 years of ServiceNow experience.
  • Experience on core ServiceNow modules like - Knowledge Management, Service Request Management, CSM, Service Portal, PSDS Portal implementation, case management Workforce Optimization, Inbound Integrations, reporting, in addition to ITSM modules (Incident, change, problem).
  • Experience on Java scripting.
  • Excellent understanding of ITIL processes
  • Experience in creating and modifying workflows.
  • Experience in creating and modifying Flows using Flow designer.
  • Experience in design, development, and deployment in ServiceNow.
  • Experience in documentation and review activities.
  • Experience in complex data migration.
  • Excellent experience on ServiceNow integrations
  • Excellent experience in creating customer ServiceNow reports and performance Analytics.
  • Good communication and inter-personal skills
  • Good written language and documentation skills
  • Experience in code migration to different instances.
  • Technical Expertise:
  • Creating and maintaining of catalog Items, Record Producers, catalog client scripts, catalog UI policies.
  • Implementation of Portals with custom widgets and pages.
  • Implementing Business rules, client scripts, script include, UI actions.
  • Implementation of knowledge base and configuring life cycle of knowledge articles.
  • Implementation of Data Sources and Transform Maps to load source data into ServiceNow.
  • Implementing notifications for different tables in ServiceNow.
  • Implementing workflows, flow designers for catalog items.
  • Configuring forms, sections, related records, related links.
  • Creating and configuring Scheduled Data imports.
  • Creation of script-based assignment and approval rules.
  • Creation of Access Control List (ACL) with the help of Scripting.
  • Debugging script
  • Creating and maintaining Users, groups, Contacts, accounts data.
  • Configuring schedule jobs.
  • Creating reports in various styles.
Certifications:
  • ServiceNow Certified System Administrator.
  • ServiceNow Certified Implementation Specialist - Customer Service Management
  • Micro Certification - Flow Designer.
  • Micro Certification - ATF
  • Micro Certification - Integration Hub


Job ID  44370
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