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ServiceNow QA Test Lead

Cognizant Singapore
Posted 10 days ago Permanent Competitive
Role Responsibilities
  • Design and develop automated tests and test suites for new and existing ServiceNow applications
  • Perform manual testing on system specifications supporting the enhancement or fix of ServiceNow applications
  • Ensure quality delivery of project deliverables in a timely manner
  • Collaborate with a team, consisting of onshore and offshore Functional and Automated Testers
  • Document, troubleshoot, and follow-up on all issues that are encountered during the performance and execution of manual and automated testing
  • Experience on following ServiceNow modules and writing test scripts manual as well as automated -CSM, Service Portal, Domain Separation, Virtual Agent, Workforce Management, Performance Analytics, AI enabled features of servicenow, SPM, ITBM and multiple other servicenow modules aligned.
Skills and Expertise
  • Min 8-12 years of overall experience. 6-8 years of ServiceNow experience
  • Able to convert basic requirements into technical requirements, and the ability to interpret existing technical requirements
  • Provide excellent customer collaboration to clarify and refine complex requirements
  • Experience designing and developing automated tests in the ServiceNow Automated Test Framework (ATF) application
  • Experience in Development and Design test scripts using ServiceNow platform capabilities including: CSM, SLA, Rest Integrations, Virtual Agent, Portals , Reports, Performance Analytics, Workforce Optimization, ITSM.
  • Ability to communicate across multiple teams, service owners, and key stakeholders
  • Demonstrated initiative, eager to learn, adaptable, and fundamental understanding of how IT application systems operate

Job ID  00057514621
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