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OCBC Bank

Service officer

OCBC Bank Singapore
Posted 7 days ago Permanent Competitive
Service officer
Roles & Responsibilities
  • Manage overall branch cash holdings and movement
  • Review and approve high value OTC financial transactions or transactions with special statuses
  • Responsible for day-to-day customer service operations, including resolving queries from external and internal customers
  • To provide good operational support to all staff
  • Uphold service standards when attending to customers enquiries for walk-in customers referred by Service Ambassador/PFC
  • Ensuring prompt turnaround for service requests and consistent quality of requests processed
  • Ensure full compliance to the laid down procedures and processes


Qualifications
Requirements
  • Good operational knowledge of branch banking operations
  • Meticulous
  • Compliant and detailed
  • Think analytically
  • Passion for customer service, including resolving customer complaints
  • Good communications and inter-personal skills with both internal and external customers
  • Work well under pressure

Job ID  230000IS
ABOUT COMPANY
Singapore
Retail Banking
Our greatest pride is seeing our people succeed. A career is a journey to enjoy and to achieve great things. Fun mixed with drive and passion is an un...
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