Services Delivery Manager

Job Title: Services Delivery Manager

Location: Singapore

Job Type: 12 Months Renewable Contract

Salary Range: $7,500 - $8,500 per month

Job Description:

We are seeking a highly skilled and experienced Services Delivery Manager to lead our IT Managed Services team. The successful candidate will play a crucial role in ensuring the seamless delivery of services to our clients. If you have a strong technical background in IT Managed Services, exceptional project management skills, and a proven track record of operational excellence, we encourage you to apply for this position.

Key Responsibilities:

1. Technical Expertise:

• Demonstrate a deep understanding of IT Managed Services, including but not limited to, network infrastructure, cloud computing, cybersecurity, and system administration.
• Stay up-to-date with industry trends and emerging technologies to ensure the team is well-prepared to meet evolving client needs.

1. Project Management and Leadership:

• Lead and manage a team of IT professionals, providing clear direction and support to ensure successful project execution.
• Develop and implement project plans, including timelines, resource allocation, and risk assessment.
• Collaborate with cross-functional teams to achieve project goals and milestones.

1. Customer/Service Relations:

• Foster strong relationships with clients, understanding their needs and ensuring their satisfaction.
• Act as a primary point of contact for clients, addressing concerns, and providing regular updates on service delivery.
• Proactively identify opportunities for service improvement and communicate these to relevant teams.

1. Operational Excellence:

• Establish and maintain service delivery standards, ensuring adherence to SLAs (Service Level Agreements) and KPIs (Key Performance Indicators).
• Continuously monitor service quality, identifying areas for improvement and implementing corrective actions.
• Drive process improvements to enhance operational efficiency and reduce service disruptions.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field (Master's degree preferred).
• Proven experience (5 years) in a technical role within an IT Managed Services environment.
• 5+ years of experience in project management, including successful project completion.
• Exceptional leadership and team management skills.
• Strong customer service orientation with a demonstrated track record of client satisfaction.
• Excellent communication and interpersonal skills.
• Project management certification (e.g., PMP) is a plus.
• IT certifications (e.g., CompTIA, Cisco, Microsoft) are advantageous.