Solution Architect- ASEAN
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Customer Success Group Job Details
The Functional Architect leads consultative engagements with complex enterprise customers, partnering with key stakeholders to create compelling visions while advising and executing on strategies. They serve as hands-on advisors, using strong interpersonal skills, functional and/or technical knowledge, Salesforce product knowledge, industry experience, consulting experience, and knowledge of their client's business to deliver customer ROI.
Functional Architects are strong presenters and facilitators, obtaining customer acceptance by understanding and delivering the right strategic vision, and driving the difficult conversations necessary to execute business strategies. They are proficient at analyzing issues and obstacles to determine root cause(s), weighing options, choosing appropriate courses of action, and measuring and revising strategy based on results. They interact with both technical and functional customers to understand requirements, analyze information, and design comprehensive solutions. They also show a strong understanding of typical business challenges faced by customers and common objectives. Functional Architects contribute to thought leadership and best practices - both internally in their Community and externally in the marketplace - and advocate for change across the organization. Responsibilities:
Preferred Qualifications and Skills:
- Help clients consistently meet/exceed goals and metrics
- Deliver high client satisfaction (CSAT)
- Positively impact client renewals (when applicable)
- Generate positive feedback from internal teams and leadership
- Show continued professional growth and development
- 8+ years of relevant experience, including enterprise consulting experience, in a mid-to large-sized organization in positions of increasing responsibility
- Proven results leading customer and/or partner success stories
- Relevant Salesforce certifications and consulting experience are strongly recommended
- Ability to travel (Average 50%, may be higher or lower based on the client engagement)
- Fluency in any of the local languages such as Thai, Bahasa, Vietnamese, Mandarin is highly preferred
- PASSION: Passionate about Customer Success
- BEGINNERS MIND: Always learning; approaches each interaction with open mind; great listener and hands-on
- LEADERSHIP: Self-aware and strategic thinker; proficient at building strong relationships
- COMMUNICATOR: Speaks and writes with clarity, brevity, and purpose; explains area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence
- STORYTELLER: Confidently and effectively facilitates and presents; ably defends point-of-view; keeps audiences engaged and delivers a clear and memorable message
- TEAM PLAYER: Proficient at collaboration and working with members of a team
- URGENCY: Ability to move fast and drive business value and results
- OHANA: Embodies Aloha culture; a team player that everyone enjoys working with and has a generous heart
- TRUST: Trusts the company's core values; shows integrity, transparency, and reliability
- ADAPTABLE: Excels in high levels of uncertainty and change
- COMMUNITY CHAMPION: Leads internal initiatives; actively contributes to the Community's knowledge and resource base
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