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Specialist, Implementation/Client Management, GTS, Vietnam

DBS Bank Limited Singapore
Posted 4 days ago Permanent Competitive
Specialist, Implementation/Client Management, GTS, Vietnam
Business Function

Global Transaction Services (GTS) is a product group focused on the management and sale of Cash Management, Trade Finance, and Securities & Fiduciary products and services to institutional clients.

In GTS Securities & Fiduciary Services, Client Management & Implementation, you will be part of a team that provides sales and services to financial institutions, corporations, and SME customers.

Job Purpose
  • Drive the standard and complex client implementation locally and across the region.
  • Manage client delivery schedule with full alignment with the relevant internal stakeholder.
  • Manage clients' inquiries regarding GTS products and services arising out of the implementation scope.
  • Support product in the channel rollout to drive commercialisation and scale up the channel utilisation.
  • Perform post implementation reviews and audits of completed implementations to ensure compliance with procedures, quality control and seek continuous opportunities to increase cross selling opportunities.
  • Provide support on internal process improvement initiatives and identification of opportunities.
  • This role is based in Vietnam.
  • Plan, oversee and execute on the agreed plan with customers and internal stakeholders on the entire life cycle of the implementation from pre-sales, requirements definition, design and develop, implementation, go live and post implementation review.
  • Able to make sound decisions and to focus on implementing practical solutions to problems within a short timeframe.
  • Drive the implementation coordinating amongst various stakeholders to facilitate detailed business requirements, documentation fulfilment, any customized solutions or special requirements of the project.
  • Design & scope the technical solution:
    • Countries and products.
    • File Formats and messaging.
    • Data security and non-repudiation.
    • Data flow.
    • Any impact to workflow.
    • Recommend solutions.
    • Setup and roll-out plans.
  • Implementation of technical solution:
    • Documentation.
    • System Configurations (TEST and PROD).
    • System Development, if any.
    • System testing (TEST and PROD).
    • Roll-out.
  • Monitor key activities and transactional flows during the initial production run to ensure continuity.
  • Continuously manage and support the customers to achieve greater user satisfaction.
  • Provide support to clients post implementation if there is enquiry about technical issue or user's activation/usage to ensure utilisation.
  • At least 3 years of banking experiences with GTS experience is preferable.
  • Proven project management experience.
  • Good verbal and written communication skills.
  • Ability to adapt to a changing environment.
  • Time management and organizational skills.
  • Demonstrated ability to work in a team environment.
  • Operations and customer service experience a plus.
  • General knowledge of client's ERP systems. In-depth technical knowledge is not required.
  • Strong soft skills in the following areas:
    • Effective communication skill.
    • Planning and organisation skill.
    • Effective problem-solving skill.
    • Time Management and Ability to work under tight timeline.
    • "Can-do" attitude and strong commitment to deliver business objectives.
    • Client-centric mindset.
    • Change Agent - ability to embrace change positively and effectively.
  • Prior experience of GTS business is preferred, including general banking knowledge.
Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
Job ID  220000MD
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