Specialist, Implementation/Client Management, GTS, Vietnam

Business Function

Global Transaction Services (GTS) is a product group focused on the management and sale of Cash Management, Trade Finance, and Securities & Fiduciary products and services to institutional clients.

In GTS Securities & Fiduciary Services, Client Management & Implementation, you will be part of a team that provides sales and services to financial institutions, corporations, and SME customers.

Job Purpose

• Drive the standard and complex client implementation locally and across the region.
• Manage client delivery schedule with full alignment with the relevant internal stakeholder.
• Manage clients' inquiries regarding GTS products and services arising out of the implementation scope.
• Support product in the channel rollout to drive commercialisation and scale up the channel utilisation.
• Perform post implementation reviews and audits of completed implementations to ensure compliance with procedures, quality control and seek continuous opportunities to increase cross selling opportunities.
• Provide support on internal process improvement initiatives and identification of opportunities.
• This role is based in Vietnam.

Responsibilities

• Plan, oversee and execute on the agreed plan with customers and internal stakeholders on the entire life cycle of the implementation from pre-sales, requirements definition, design and develop, implementation, go live and post implementation review.
• Able to make sound decisions and to focus on implementing practical solutions to problems within a short timeframe.
• Drive the implementation coordinating amongst various stakeholders to facilitate detailed business requirements, documentation fulfilment, any customized solutions or special requirements of the project.
• Design & scope the technical solution:
  • Countries and products.
  • File Formats and messaging.
  • Data security and non-repudiation.
  • Data flow.
  • Any impact to workflow.
  • Recommend solutions.
  • Setup and roll-out plans.
• Implementation of technical solution:
  • Documentation.
  • System Configurations (TEST and PROD).
  • System Development, if any.
  • System testing (TEST and PROD).
  • Roll-out.
• Monitor key activities and transactional flows during the initial production run to ensure continuity.
• Continuously manage and support the customers to achieve greater user satisfaction.
• Provide support to clients post implementation if there is enquiry about technical issue or user's activation/usage to ensure utilisation.

Requirements

• At least 3 years of banking experiences with GTS experience is preferable.
• Proven project management experience.
• Good verbal and written communication skills.
• Ability to adapt to a changing environment.
• Time management and organizational skills.
• Demonstrated ability to work in a team environment.
• Operations and customer service experience a plus.
• General knowledge of client's ERP systems. In-depth technical knowledge is not required.
• Strong soft skills in the following areas:
  • Effective communication skill.
  • Planning and organisation skill.
  • Effective problem-solving skill.
  • Time Management and Ability to work under tight timeline.
  • "Can-do" attitude and strong commitment to deliver business objectives.
  • Client-centric mindset.
  • Change Agent - ability to embrace change positively and effectively.
• Prior experience of GTS business is preferred, including general banking knowledge.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.