Discover your dream Career
For Recruiters

Technical Support Specialist

Qube Research & Technologies Singapore
Posted 3 days ago Permanent Competitive
See job description for details
Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager, operating in all liquid asset classes across the world. We are a technology and data driven group implementing a scientific approach to investing. Combining data, research, technology, and trading expertise has shaped our collaborative mindset, which enables us to solve the most complex challenges. QRT's culture of innovation continuously drives our ambition to deliver high quality returns for our investors.

Our team is responsible for managing the Data for the research and trading. The Level 1 Technical Support role is critical, being the first point of contact for internal users experiencing technical issues or specific requests related to our data systems. This position requires excellent communication skills, rigour, organisation, strong attention to detail, and commitment to effective problem resolution

Your future role within QRT
  • Receive and log tickets via our JIRA system
  • Sort and classify tickets based on urgency, type (data requests, bugs, new features), and complexity to ensure efficient workflow management
  • Redirect tickets to the appropriate Level 2 or Level 3 teams for specialized intervention
  • Provide initial responses and basic troubleshooting solutions to users, according to established procedures
  • Monitor the progress of tickets and ensure user satisfaction by verifying that all queries are resolved in a timely manner
  • Participate in the updating and improvement of internal knowledge bases and documentation
  • Gradually increase technical and operational knowledge to enhance autonomy in issues management
  • Work closely with research and trading teams to deeply understand data needs and technical challenges
Your present skillset
  • Be rigorous and organised
  • Excellent written and oral communication skills in English
  • Prior experience in a technical support role is an advantage
  • Basic knowledge of ticket management systems like JIRA
  • Team player with the ability to work effectively within a multidisciplinary team
  • An interest in the financial sector and the ability to quickly learn industry specific technical concepts is preferable
QRT is an equal opportunity employer. We welcome diversity as essential to our success. QRT empowers employees to work openly and respectfully to achieve collective success. In addition to professional achievement, we are offering initiatives and programs to enable employees achieve a healthy work-life balance.
Job ID  7424927002
More Jobs From Qube Research & Technologies
Qube Research & Technologies
Data Analytics Engineer
Qube Research & Technologies
Singapore
3 days ago Full time Competitive
Qube Research & Technologies
Low Latency Developer, C++
Qube Research & Technologies
Singapore
3 days ago Full time Competitive
Qube Research & Technologies
Software Developer - C# & Python
Qube Research & Technologies
Singapore
3 days ago Full time Competitive
Qube Research & Technologies
Production Support Engineer
Qube Research & Technologies
Singapore
3 days ago Full time Competitive
Qube Research & Technologies
Quantitative Developer - C#
Qube Research & Technologies
Singapore
3 days ago Full time Competitive
Qube Research & Technologies
Quantitative Developer - Python
Qube Research & Technologies
Singapore
3 days ago Full time Competitive
Qube Research & Technologies
Cloud Engineer - Crypto
Qube Research & Technologies
Singapore
4 days ago Full time Competitive
Qube Research & Technologies
Treasury Trader - Japanese Repo
Qube Research & Technologies
Singapore
3 days ago Full time Competitive
Qube Research & Technologies
Quantitative Developer - C++
Qube Research & Technologies
Hong Kong
3 days ago Full time Competitive
Qube Research & Technologies
Data Integration Specialist
Qube Research & Technologies
Mumbai, India
3 days ago Full time Competitive

Boost your career

Find thousands of job opportunities by signing up to eFinancialCareers today.
More Jobs Like This