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Trade Platform Support Analyst

Non-disclosed Singapore
Posted 2 hours ago Permanent negotiable
The Company is looking to hire a candidate to assist brokers or external clients by working with the Operations teams to maintain the OMS Trading Platforms and Trading Venues

Duties and Responsibilities

  • Providing support on Trade Platform tasks and duties daily
  • Online inhouse Trading Platform User creation, limits & required setups to facilitate client trading
  • Ensure timely follow up on platform issues and trading related queries
  • Document all queries in client related to trade support analysis
  • Collaborate with traders and customers to identify technical problems
  • Diagnose and escalate issues to relevant departments when appropriate
  • To work with various team members to achieve company goals
  • Onboarding of Trading customers to various Exchange via Sponsored or FIX protocol & APIs
  • To ensure compliance with TPS rules and procedures
  • Provide first rate service to both internal and external trading platform users
  • To stand in as holiday support when needed



  • 0-2 years of experience in Trading Platform Support of similar roles is preferred
  • Knowledge of front office trading systems
  • Highly desired – End to End Orders & Trade flow knowledge, from order entry, execution until clearing
  • High level accuracy and attention to detail
  • Conversant with ISVs, TT, CQG, PATs preferred
  • Knowledge of Derivatives products and financial markets

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