Unsecured Collection Officer for Group Risk Management Unsecured Collection Officer for Group Risk  …

OCBC Bank
in Singapore
Permanent, Full time
Be the first to apply
Competitive
OCBC Bank
in Singapore
Permanent, Full time
Be the first to apply
Competitive
OCBC Bank
Unsecured Collection Officer for Group Risk Management
Job Summary:
  1. Managed a portfolio for cancellation of accounts under CFS and EMB business segments.
  2. Has the ability to negotiate with borrowers to make the payments to maximise recovery dollars and minimise loss of these accounts.
  3. Liaise with lawyers and collections agency to ensure recovery actions are closely follow-up and effective management of portfolio.
Job Description:
  1. Call cancelled accounts and negotiate with borrowers for acceptable repayment plans.
  2. Ensure that collection actions are in compliance with regulatory and corporate guidelines. This includes follow up actions which are according to authority matrix, policy, procedures and processes.
  3. Review accounts and take appropriate recovery/legal actions
  4. Manage and achieve daily productivity standards in terms of attempts, contact ratio and dollar recovery.
  5. Take on additional tasks and/or projects when assigned.
*LI-VW

Qualifications
A. Skill Sets/ Experience:
  1. Possess strong communication and effective negotiation skills
  2. Knowledge and experienced in cancelled accounts collections tactics
  3. Possess good interpersonal skills
  4. Able to make good judgment in reviewing accounts
  5. Possess customer centric qualities
B. Experience & Qualifications
  1. Relevant tertiary or Diploma qualification
  2. At least 1-3 years of Collections experience. Fresh graduates may also apply.
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