VP/AVP, Business Development Manager, Customer Centre Operations, Technology and Operations VP/AVP, Business Development Manager, Customer  …

DBS Bank Limited
in Singapore
Permanent, Full time
Be the first to apply
Competitive
DBS Bank Limited
in Singapore
Permanent, Full time
Be the first to apply
Competitive
VP/AVP, Business Development Manager, Customer Centre Operations, Technology and Operations
Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
About the role
This role is responsible for leading a team of Client Services Managers and Operations Development Managers in fulfilling two key strategic objectives for the Customer Centre:
  • Achieving financials through effective volume demand management
  • Positioning DBS as the Bank of Choice by transforming the way we serve
Responsibilities
  • Lead a team of Client Services Managers, who act as the Customer Centre's key liaisons with the rest of bank in ensuring operational readiness in providing customer support for new products, services and initiatives
  • Lead a team of Operations Development Managers who are responsible for developing and executing plans to streamline interaction volume demand
  • Responsible for structured sharing of project status and results with Project Sponsors and stakeholders
  • Ensure the Customer Centre's readiness in supporting process innovation and digital migration of customers to create an effortless banking experience.
Requirements
  • Degree Holder with minimum 5 years of experience in managing projects and minimum 3 years of experience in leading a team
  • Good knowledge of DBS products and services preferred
  • Strong focus in customer service with strong knowledge in Contact Centre operations, standards, measurements, and metrics
  • Strong experience in change management, apply agile and flexibility in work deployment and projects when business needs arise
  • Demonstrate decisiveness in taking ownership of results with strong planning and organisational skills
  • Effective stakeholder management skills with capabilities in relationship building, teamwork and problem-solving
  • Ability to champion change and is innovation-oriented, effective task execution
  • Excellent written and verbal communication skills
  • Data analytical skills with strong proficiency in MS Office (Word, Excel, Project and Powerpoint) required
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
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