VP/AVP, Site Reliability Engineer, Group Consumer Banking and Big Data Analytics Technology, Technology & Operations

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Facilitate/Drive recovery calls for major incidents and coordinate with multiple teams to drive the resolution.
• Responsible to communicate on major incidents and provide regular update to the stakeholders.
• Ensure Preventive and detective measures of the applications are identified and implemented.
• Automation of manual activities/processes for Production teams (automation experience required).
• Identifies persistent or recurring problems and recommends creative solutions.
• Great people skills to build and manage performing team.
• Strong communications skills and collaborate well within global team, ensures proper handoff of incidents and details.
• Ensure incidents are escalated and facilitated to enable efficient and timely service restorations.
• Drives Root Cause Analysis with technology partners, post incident resolution and facilitates RCA reviews.
• Manages the identification and development of monitoring and improvements (process/systemic) to improve the reliability of Production systems.
• Implements SRE practices in CORE Banking.
• Automate processes and remove Toils.
• Build automation and Observability tools to detect, troubleshoot and recover systems faster and improve Production systems reliability and resiliency.
• Build predictive tools and solutions using Machine Learning capabilities. Make best use of available logs and instrumentation.

Requirements

• Minimum 12 years of experience and out of which minimum 7+ years of Production Management experience preferably in Banking industry.
• Managed Open Systems (eco systems) and multi-countries production environment.
• Good level of command over production Infra; performance monitoring and reporting tools.
• SRE - Implement Site Reliability Engineering principles regarding performance, reliability, monitoring, alerting in Production environment.
• Over 7+ years of experience in Incident Management, Change Management, Problem Management.
• Hands-on experience in Unix/Linux/Shell/Python scripting.
• Familiar with applications Xcelerate/TBMS systems, Quadient or equivalent statement generation engines, Jboss , MariaDB, EDB Postgres, Java (in Linux operating system), Kafka.
• Experience in supporting critical applications using API driven cloud native technologies (e.g: AWS, PCF, OpenShift, or Kubernetes).
• Good knowledge in Java & Spring boot and Python.
• Good working experience in Elasticsearch, Logstash, Grafana/Kibana, Appdynamics etc.
• Production automation. Automation of manual activities/processes for Production teams (automation experience required).
• Good knowledge of Machine Learning Algorithms like Regression, Classification, Decision Tree, Random Forest, Bagging & Boosting Techniques like XGBoost.
• Good Communication skill, Positive work attitude and self-motivated can work independently as well as in a team.
• Good experience in running automation and improvements experience.
• Performing at the highest level of in competencies like:
  - Achieving Excellence (4/5)
  - People Management (4/5)
  - Solution Driven (4/5)
  - Relationship (4/5)
  - Innovative (4/5)
  - Purpose-Driven (4/5)

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.