Discover your dream Career
For Recruiters

VP/ AVP, Data Domain Content Manager and Communications Specialist, Data Technology, Technology & Operations

DBS Bank Limited Singapore
Posted 5 days ago Permanent Competitive
VP/ AVP, Data Domain Content Manager and Communications Specialist, Data Technology, Technology & Operations
Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we managethe majority ofthe Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.


Product owner for the DBS Big Data Data & Analytics Platform (ADA) knowledge base and business communication across all channels (e.g. emails, confluence, websites, video etc.) and Information Architect and Technical Author for ADA content. This includes:
  • Leading the documentation and continuously improving the knowledge bank across ADA component products and workstreams (AI/ML, Frameworks, Cloud etc.) catering to multiple audiences across the bank
  • Working closely with ADA component teams and creating content and training for multiple channels (e.g., confluence, Onebot, emails, APIs, websites)
  • Authoring end user documents such as Product User Manuals, Quick Tutorials, Release Notes, Playbook, FAQs, API documents (for data services), Troubleshooting guides.
  • Creating task-based videos tutorials for product documents.
  • Designing, creating, publishing overall managing ongoing change and release communications for all ADA products, features, releases across multiple channels to ensure user awareness
  • A graduate/ post-graduate degree, ideally in communications or knowledge management with 15+ years' experience technical writing, knowledge and content management, release governance & communication
  • Proven track record of:
    • Designing, creating, managing, and delivering documentation/knowledge base solutions for technology and product-based companies in an agile environment.
    • Creating content for user guides, installation/implementation manuals, tutorials, playbooks, FAQ, error messages, troubleshooting guides, help files etc.
  • Excellent written communications with experience across multiple mediums
  • Experience in the learning content creation related to big data, machine Learning and related data technologies preferred
  • Familiar with the latest toolkits in publishing content including Confluence, Canva, Arbortext, Adobe FrameMaker, Hypersnap, Camatasia Studio, Visio etc.
  • Highly organized and able to deliver on multiple competing priorities under tight deadlines
  • Passion to help business with 'problem solving' and 'can-do' attitude
Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
Job ID  230000GG
More Jobs From DBS Bank Limited
DBS Bank Limited
VP, Autonomics Engineer, Data Technology, Technology & Operations
DBS Bank Limited
3 days ago Full time Competitive
DBS Bank Limited
Senior Associate, Credit Control Unit - Monitoring and Reporting, Risk Management Group
DBS Bank Limited
20 hours ago Full time Competitive
DBS Bank Limited
Analyst, SRE Engineer, Consumer Banking Group Technology, Technology and Operations
DBS Bank Limited
1 day ago Full time Competitive
DBS Bank Limited
2024 Skill Enhancement Education & Development (SEED) Programme, Singapore (230000G1)
DBS Bank Limited
2 days ago Full time Competitive

Boost your career

Find thousands of job opportunities by signing up to eFinancialCareers today.
Recommended Jobs