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VP, Senior Problem Management Specialist, CTO Applications, Group Technology

DBS Bank Limited Singapore
Posted 4 days ago Permanent Competitive
VP, Senior Problem Management Specialist, CTO Applications, Group Technology
Business Function

Group Technology enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation

Responsibilities
  • Drive Problem Management for the Group Technology environment and ensure timely resolution
  • Perform root cause analysis to identify underlying IT issues, and implement remediation efforts to prevent future occurrences
  • Monitor key systems and applications to identify potential issues, and perform problem management to resolve recurring or high impact problems
  • Analyze problem and incident data using Excel to identify trends, recurring issues, and areas for improvement
  • Collaborate with internal and external stakeholders on incident and problem management processes, and drive service improvement initiatives
Requirements
  • Bachelor's degree in Computer Science, Information Technology or related field, with 5 years related experience
  • Strong analytical and problem-solving skills with the ability to investigate complex technical issues
  • Experience with IT service management frameworks and tools such as JIRA, ServiceNow
  • Strong organizational skills to effectively manage priorities and workload
  • Proficiency in Microsoft Office applications such as Excel for data analysis
  • A team player with excellent communication and interpersonal skills


Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.

Job ID  2400008I
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