VP, Team Lead - Digital Adoption & Journeys, Regional Consumer Banking Operations Management, Technology & Operations VP, Team Lead - Digital Adoption & Journeys,  …

DBS Bank Limited
in Singapore
Permanent, Full time
Be the first to apply
Competitive
DBS Bank Limited
in Singapore
Permanent, Full time
Be the first to apply
Competitive
VP, Team Lead - Digital Adoption & Journeys, Regional Consumer Banking Operations Management, Technology & Operations
Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities
  • Drive and govern digital adoption / demand management program across CBGO and in collaboration with cross functional departments to achieve financial outcomes and workforce efficiencies
  • Collaborate with business and CBGO locations to embed Digital Adoption Value map in "Making Banking Joyful" (MBJ) journeys
  • Oversee, facilitate and govern CBGO journeys and Target Operating Model programs
  • Provide advice on journey design thinking, share best practices with CBGO locations and regional product owners
  • Drive Reporting Journey, aligned outcomes in collaboration with Operations COO Office, CBGO location heads and regional product owners and Transformation group
  • Drive alignment on CBGO manual volume / effort landscape across products and locations and provide insights to identify opportunities for efficiency outcomes


Requirements
  • Degree holder with minimum 6 years of experience in a related role
  • Strategic thinker, proactive, driven, and positive-minded
  • Resourceful team-player who is also able to work independently under pressure of tight timelines
  • Excellent communication skills, including written, oral and presentation
  • Ability to engage and influence stakeholders
  • Ability to build rapport and influence outcomes in a collaborative manner across diverse cultures and locations
  • Creative and understands journey design thinking
  • Well versed in Microsoft Word, Excel and PowerPoint

Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
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