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VP / AVP, Journey Program Manager, Transformation Group

DBS Bank Limited
Posted about 24 hours ago Permanent Competitive
VP / AVP, Journey Program Manager, Transformation Group
Business Function:

Here at the DBS Transformation Group, we focus on nurturing the culture of the "World's Best Digital Bank" (Euromoney, 2016 & 2018) and Best Bank in the World (Euromoney 2019). Our approach is a combination of both science and art; we immerse our stakeholders in the world of design thinking and experimentation, drive rigorous creativity along our pipeline, and build connections between corporate entrepreneurs and start-ups. We are a cross-disciplinary team focused on the invention of solutions that will radically improve the way people live, work and play. We are passionate and committed to make banking joyful (while having lots of fun)! Be part of this transformational journey as we shape the Future of Work together.

Job Purpose:

We are seeking a Program Manager to support the governance for various journeys for Workbench / Workflow, Meeting Experience initiatives and tracking / reporting to our sponsors at platform and council meetings. The person should drive joyful employee experience program that will align critical functions / activities to enable and empower employees across the bank.

The ideal person enjoys solving complex problems, thinking about the future, working with cross-functional teams and designing suitable solutions, framework and approach. The incumbent plays a critical role looking into the employee journeys and processes to deliver
a frictionless journey for all employees.


Ensure timely management update of all initiatives in platform and council meetings
  • Establish a strong reporting process; define and measure impact across all initiatives
  • Work closely with Journey Owners, PeopleTech, all stakeholders and establish clear next steps and owners while resolving blocks that impede progress
  • Define clear program roadmaps, provide frequent program updates, identify and communicate risks & adjustments to overall program and ensure commitments are delivered
Ensure program governance / management oversight for all journeys / initiatives
  • Plan project with key stakeholders using 4D approach (Discover, Define, Develop, Deliver)
  • Actively drive discussions with journey owners together with critical stakeholders, ensuring journey thinking and design principles are adhered to
  • Establish a robust change management approach
Perform data analysis for various initiatives (on need basis)
  • Gather, clarify and study current landscape and requirements
  • Perform data analysis and provide insights based on project requirements / objectives
  • Build alignment among key regional and country stakeholders, as well as with journey owners and other project leads
  • Understand the voice of employee and partner with internal stakeholders to capture the concerns/pain points of employees and recommend solutions, design processes and opportunities with employees in mind
  • Be creative, customer / employee obsessed and passionate about pioneering new initiatives that delight customers / employees and enhance their experience
  • Support workshops, interviews, focus groups and manage experimentations and prototype testing
  • Bachelor Degree preferably with experience in management reporting or program reporting
  • Experience in managing regional stakeholders or large-scale programs across the group or organization is an advantage
  • Track record of operating independently and delivering results, embracing ambiguity, demonstrating creativity, being detail-oriented, and delivering results in a high organized manner
  • Conflict management skills with ability to work under pressure
  • Passion for building communities and connecting individuals
  • Good relationship management skills; ability to communicate well with diverse stakeholder groups
  • Highly proficient in MS Office suite of products, especially in excel and powerpoint
Job ID  WD39404
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