Plan, design, install, test & implement systems in accordance to specifications & service level. Where relevant, perform the necessary system programming & configuration
Manage systems changes through established change request process & provide status reports to the relevant parties.
Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated.
Conduct root cause analysis & implement pro-active measures. Monitor effectiveness of implemented measures.
Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & availability.
Monitor the agreed service level (.e.g. service request, system availability),document & maintain the configuration of the systems; provide regular reporting to relevant parties.
Plan & implement service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business.
Provide systems related technical advice to customers or project team.
Setup, maintain and troubleshoot Windows OS issues/performance as well as monthly PM patching
Support customer on-premise users IT activities VMware Setup, configure ESXi VM within a VMware environment and day-day operations for VM patching of the hypervisor
Permissions of Vsphere roles/security settings according to hardening standards
Support the esxi hypervisor for VM to be available in customer premises to provide the underlying VM services
At least 4 years of experiences in Windows server (2012/2019) administration, baseline security standard compliance, OS patching, hunting for indication of compromises (IOC), system provisioning and commissioning.
Ability to support Microsoft Active directory (AD), Hyper-V and VMware would be preferred.
Certification in Microsoft Windows Server and/or VMware.