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Alan Partners

eFX Application Support

Alan Partners Singapore
Posted 1 day ago In-Office Job Permanent S$10k - S$12k
Posted by
Amanda Ngan
A financial product company is now looking for an experienced application support to extend their services upon business growth. The primary role of this position is to provide support to its global clients which subscribed the e-FX products. As a Support team member, this position plays a crucial role in enabling clients to conduct trades within their operational hours, ensuring the successful completion and booking of all trades, and preventing any outstanding or pending trades at settlement. Additionally, this role involves fostering customer relationships and delivering both domain-specific and technical support to our clients.


  • Provide global client support for our e-FX products, ensuring smooth trading operations.
  • Address client queries and maintain accurate documentation.
  • Inform the Director of Business Support and senior management about outstanding and resolved issues.
  • Collaborate with Sales to conduct product demonstrations and answer client questions.
  • Train customers on system functionality and offer solutions.
  • Advocate for customer needs, working with Product Management for enhancements.
  • Develop expertise in all product lines, including trade settlements with Prime Brokers.
  • Investigate and swiftly resolve customer issues, be they business or tech-related.
  • Coordinate with Engineering to develop and implement patches as needed and approved.


  • Experience with FIX protocol and API integration.
  • Hands-on experience with SQL.
  • Capable of providing L1-L2 technical support.
  • Prior experience in Foreign Exchange, ideally in a banking or dealer environment.
  • Familiarity with e-platforms.
  • Background in FX support, whether within a financial institution or with a vendor specializing in this domain.
  • Proficient project management skills.
  • Effective communication skills, both verbal and written, especially in high-pressure situations.
  • Demonstrates professionalism and a strong work ethic.
  • Ability to converse with clients using industry-specific jargon and FX terminology.
  • Availability for weekend and night shifts is required.
Hong Kong
HR & Recruitment
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