IT helpdesk Technician IT helpdesk Technician …

Harvey Nash
in Bolton, England, United Kingdom
Permanent, Full time
Be the first to apply
Negotiable
Harvey Nash
in Bolton, England, United Kingdom
Permanent, Full time
Be the first to apply
Negotiable
Harvey Nash
Do you have amazing customer service skills and a real passion for all things I.T? This could be just the role for you. Harvey Nash are currently working alongside a well know organisation based in Bolton, who are searching for an enthusiastic, organised and ambitious individual to provide excellent 1st line I.T support to end-users.

IT Helpdesk Technician - Manchester - Permanent

The role

Do you have amazing customer service skills and a real passion for all things I.T? This could be just the role for you. Harvey Nash are currently working alongside a well know organisation based in Bolton, who are searching for an enthusiastic, organised and ambitious individual to provide excellent 1st line I.T support to end-users.

What we're looking for:

  • Excellent customer service and communication skills
  • Experience in an IT Helpdesk Environment.
  • Experience in Windows Vista 7/8.
  • Understanding ITIL principles.

Key responsibilities:

  • Ensure all calls are logged accurately and promptly in line with call logging procedures.
  • Provide 1st line fixes.
  • Working collaboratively with other sectors of the IT department, championing a 'right first time' service maintain a 95% SLA on all IT issues.
  • Reinforce IDH IT policies and procedures to end users.
  • Build and configure IT hardware e.g. laptops, desktops and mobile devices.

If you are a highly organised, enthusiastic I.t professional with great customer service skills, do not hesitate to get in touch!

Email: Isabel.Wetzel@HarveyNash.com

Mobile: 07814225229

IT Helpdesk Technician - Manchester - Permanent

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