Head of Complaints Head of Complaints …

Miryco Consultants Ltd
in London, England, United Kingdom
Permanent, Full time
Last application, 18 Aug 19
£75,000
Miryco Consultants Ltd
in London, England, United Kingdom
Permanent, Full time
Last application, 18 Aug 19
£75,000
We are working with a tier one Buy-side firm who are looking for a Head of Complaints with experience of Pensions and Life Insurance.

The role requires a candidate who can leverage excellent relationship management skills to ensure a robust customer experience (including handling any dissatisfaction) process is followed. The role will require a candidate who can utilize relationships with Third Party Administrators and internal business stakeholders in order to resolve customer issues. The candidate will possess a forward-thinking, analytical mindset and is able to identify and effectively communicate areas of improvement.

Required Skills

  • Very strong communication skills both verbal and written
  • High degree of accuracy and absolute attention to detail
  • Complaint handling experience
  • Good pensions and/or insurance experience
  • Experience of third-party administration - processes, procedures and management
  • Possess a degree from a leading university in a relevant subject and/or have relevant industry qualifications

 

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