Product Specialist Product Specialist …

Fourier Ltd
in London, United Kingdom
Permanent, Full time
Last application, 01 Mar 21
£60,000 - £90,000
Fourier Ltd
in London, United Kingdom
Permanent, Full time
Last application, 01 Mar 21
£60,000 - £90,000
Posted by:
Jack Jewell • Consultant
Fourier Ltd
Posted by:
Jack Jewell
Consultant
We're looking for a product specialist to join the data and analytics division of a leading exchange. You'd be support a broad suite of sophisticated products and services designed to help the companies customers navigate the market.

 

  • Work closely with the Operations Support Center’s team to provide best-in-class customer support; presales and post sales and maintain seamless handoff from OSC of second-level support issues.
  • Pre-Sale: Assist the Sales team with technical presentations and questions on application content, features and functionality; APIs; onboarding, network connectivity, integration.
  • Post-Sale: Coordinate technical customer onboarding and integration. Assist customers with technical integration, application and API usage, content, features and functionality and new feature requests. Own second-level support and manage third-level support requests.
  • Deep domain expertise in Financial Markets (Experience in one or more of: Market Data; Reference Data; Risk, Compliance and/or Financial Technology).
  • Working knowledge of network and data center terminology and procedures as it relates to customer connectivity and onboarding
  • Experience of one or more of: 2nd/3rd Level Application Support; Data Analysis or Technical Account Management.
  • Familiarity with SQL and RDBMSs, e.g., SQL Server, MySQL.
  • Proficient in MS Project, JIRA and Confluence (OR Similar).
  • Familiar with software development and change management best practices.
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