DWP. Digital with Purpose.
DWP is the UK's largest government department. We deliver products and services that are used by millions of people in the UK, every day and at key moments in their lives.
We are looking for a talented Senior Service Manager to work with us on a once-in-a-generation digital transformation of these services.
You'll join our community of digital experts - DWP Digital. Using fresh ideas and leading edge technologies - and putting the user at the centre of everything we do - we create innovative, scalable digital solutions that make a difference to the lives of our 22 million users and to our amazing DWP colleagues.
Delivery. Work. Projects.
In Child Maintenance Group we do work that ensures that children and carers in the UK are receiving the money and support they need. We're using technology to make that process work better and more efficiently, and to make our support and services easier to access.
As our Senior Service Manager you'll be using your knowledge and technical understanding of CMS2012 you will be responsible for defining and managing specific service level agreements (SLAs) and operational level agreements (OLAs) to deliver to agreed performance targets across all operational and online functions for CMG.
You will be responsible for driving problem management analysis and the resolution of complex issues, enlisting support and escalating where appropriate to relevant delivery partners.
You will own stakeholder relationships and make sure that Child Maintenance products and services are delivering the best value for money in meeting business and user requirements. You'll offer guidance and respond effectively to queries about Product/Service design, policy and more.
You will have line management responsibility which would require leading a large and diverse team, setting team plans and objectives, managing development of others and acting as a point of escalation.
You'll be available for on call work as required too.
What skills, knowledge and experience will you need?
Customer Service Management
Making Effective Decisions
Managing a Quality Service
Where You'll Work
You'll join us in our brilliant digital hub in Newcastle-upon-Tyne
Find out more about our hubs here: https://careers.dwp.gov.uk/our-locations/
We also have all the tools and tech we need to enable our people to work flexibly, and many of us are working remotely at the moment due to COVID-19.
We are an equal opportunity employer and we welcome applications regardless of age, gender, race or sexuality.
Development. Wages. Perks.
In return for your skills we offer competitive salary up to £40,666 a brilliant civil service pension with employer contributions worth over 27%, and a generous leave package.
We also have a broad benefits package built around your work-life balance which includes:
CLICK APPLY for more information and to start your application. If you want to talk about this opportunity before you apply contact me via: