CRM Support - West Yorkshire - Flexible Working
Harvey Nash been engaged by a well-established distribution company based in West Yorkshire to recruit a CRM Support professional on a permanent basis.
The CRM Support Team are responsible for the administration of the Oracle CX Cloud service. You will be responsible for the BAU Management of our client's Oracle Service Cloud (RightNow), ranging from report/analytics development, to user support and Knowledge Management.
A larger part of the role is the on-going design and development of new parts of the system, in order to migrate more business processes into Rightnow. This will require you to carry out initial consultancy with Business Owners to understand their existing processes and requirements and to effectively articulate the benefits of Rightnow for their business.
This is an urgent requirement so please send your CV to Charlie.Deacon@HarveyNash.com for more info.