The Third Party Risk Coordinator is responsible for supporting the Global Third Party Risk Management program. The position is responsible for executing and managing vendor risk assessments from start to finish; work with business owners and risk peers to develop mitigation plans; facilitating vendor performance assessments; and preparing reporting for business owners and executive management. The position will develop deep relationships across the bank, manage multiple priorities at a time, and work independently. Essential Functions
Provides support to the Global Third Party Risk Management program by creating, managing, and closing vendor risk assessments.
Work in Coupa to identify those contracts that require a vendor risk assessment. Keep detailed documentation up to date and work with Business Owners to ensure consistency and the implementation of a Vendor Risk Assessment (VRA) in a timely manner.
Run various reports from Coupa and VendorInsight for status and planning of daily and weekly work load and to support the business owners with the status of their projects.
Compiling documentation and initiates due diligence with cross function SMEs for the subsequent analysis and review to determine risk and impact to the bank and/or business units.
Engaging with business owners and vendors to obtain required due diligence documentation.
Engaging with risk peer groups from Security & Privacy, Contract Services, Information Technology, and Compliance to complete Vendor Risk Assessments and work to resolve any issues creating a delay in the VRA.
Facilitating vendor performance assessment process including coordinating the distribution of performance surveys and gathering results. Escalates any issues identified.
Update the vendor management system with assessment information in accordance with TPRM policies and procedures.
Complete the VRA process by noting any gaps identified and the actions needed in the Mitigation summary report which is shared with the business owner and signed in DocuSign as acknowledgement.
Create tasks for follow-up in the Task and Remediation module of the TPRM system. Follow-up until tasks are completed and risk is mitigated.
Support Audits by being consistent with applying risk control practices, procedures and principles. Decisions
(1) Routinely makes decisions on follow up to information needed to complete the VRA process by the expiration date.
(2) Daily review of work status to implement decisions regarding how/if the VRA process is required. Also decides how/what needs to be done to answer Business owner's, Collaborator's and supplier's concerns and coordinate all needed activity to complete the process and move the business owners projects forward. Recommendations
Recommendations are made to Business Owners and Suppliers regarding what and how to complete the documents needed to meet deadlines and complete the VRA process. Knowledge
Understanding of time management and meeting deadlines as well as analytical tools. Skills
Strong work ethic, time management, detail oriented
Individual is required to consistently adapt to a changing environment
Excellent Verbal and Written Communication Skills are a must.
Demonstrated ability to meet deliverables on time
Efficient and effective ability to manage a program while owning individual projects
Individual must be able to work well with others and show the ability to foster and maintain relationships
Working in a fast paced/high energy environment and ability to meet strict deadlines.
The candidate must have a strong customer service skill set and experience.
Must have excellent verbal and written communication coupled with a professional appearance, positive attitude and flexible mind set is a must as they are the first impression to employees and clients of SVB Financial Group.
Detail oriented with the flexibility to multi-task while maintaining focus
Ability to work independently with excellent proven follow through
Culture (Fit with SVB)
- Project management and the ability to manage multiple projects at a time
- Adept at multi-tasking and working well under tight deadlines
The employee must have the ability to use a computer keyboard, mouse, calculator, copier/fax machine, scanner and telephone. While performing the duties of this job, the employee is regularly required to talk and hear. Employee must have close visual acuity to perform an activity such as: reviewing and analyzing information; transcribing; and/or viewing a computer screen. Employee may be required to make quick decisions as to when to escalate or directly address a situation, as well as handle the stress of such situations. The work environment is indoors with majority of time spent sitting at a desk.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. This job description is intended to indicate the general nature and level of work to be performed. Duties, responsibilities and activities may change at any time with or without notice. This job description does not constitute a contract of employment and, therefore, the company may exercise its employment-at-will rights at any time. Qualifications Qualifications
- Bachelor's degree in Business or Supply Chain Management or equivalent applicable experience
- 0-3 years of experience in Operations or Risk Management or related field
- Solid knowledge of MS Office Suite, especially Excel, (Tableau and Power Point a plus)
- Ability to develop rapport and relationships with business owners and senior management
- Strong communication skills with the ability to clearly and concisely present issues, ideas, and recommendations both verbally as well as in written form
- Self-starter that can learn new concepts and quickly apply them