Associate, Deskside Support,Services Associate, Deskside Support,Services …

KPMG
in Chicago, IL, United States
Permanent, Full time
Be the first to apply
Competitive
KPMG
in Chicago, IL, United States
Permanent, Full time
Be the first to apply
Competitive
Associate, Deskside Support,Services
Associate, Deskside Support Services

Requisition #: 48065

Practice Area: Business Support Services

Location: Chicago, IL

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today’s most important industries. Our growth is driven by delivering real results for our clients. It’s also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it’s no wonder we’re consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you’re as passionate about your future as we are, join our team.

KPMG is currently seeking an Associate, Deskside Support Services to join our Digital Nexus technology organization.

Responsibilities:

  • Provide the customer with second-level support services and customer desk side services; deliver high-quality technology support, Fusion/ServiceNow ticket administration, and asset life-cycle management
  • Participate in the implementation of national IT projects in the local environment
  • Provide intermediate level Windows operating system troubleshooting
  • Proactively communicate with customers from analysis through resolution to keep them informed of status, and provide follow-up upon resolution to ensure customer satisfaction
  • Apply working knowledge of internal client-specific applications to troubleshoot issues
  • Test and deliver patches, product releases, and other firm-supported upgrades and enhancements

Qualifications:

  • Minimum one year of experience in Information Systems supporting office technology and second-level desktop support with diverse infrastructure technology experience in desktop, applications, LAN, WAN and servers
  • Bachelor’s degree from an accredited college/university or equivalent work experience
  • Ability to provide hands on and remote troubleshooting, support, and resolution of technology issues across several offices in a geographic area
  • Strong verbal/written communication, problem solving, organizational and independent judgment skills to support an environment driven by customer service and team work
  • Ability to travel and provide on-call coverage on nights and weekends, as needed
  • US Citizenship is required

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

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