• Competitive
  • New York, NY, USA
  • Permanent, Full time
  • Citi
  • 2019-08-23

TTS Account Services Product Manager, VP

TTS Account Services Product Manager, VP

  • Primary Location: United States,New York,New York
  • Education: Bachelor's Degree
  • Job Function: Product Management
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: Yes, 10 % of the Time
  • Job ID: 19033471


The Account Services Product organization is responsible for developing a global digital product strategy for Bank Accounts and leads various functional areas to support the opening, ongoing maintenance and mandate management of the Bank Accounts for Citi's institutional clients. The strategy includes the transformation of the Operating and Engagement model through delivery of self-service capabilities and complete digitization.

The digitization efforts within Account Services aim to provide a simplified and consistent Account Management experience to drive increased client satisfaction and reduce cycle times for Account Services requests. The Digital client interface enables clients to manage their bank accounts online globally. In particular, capabilities will include Account Opening, Signer Management, Account Maintenance and Reporting.

Global Account Services covers the sets of processes that result in the opening/maintenance/closing of an account and the execution of the bank mandates to support. Our primary objective is to positively affect the client experience and provide global consistency in all aspects of opening, closing, and maintaining cash accounts.

We are seeking a highly motivated individual for a challenging role in the Account Services space to drive the overall digital onboarding strategy, identifying and building out global rollout plan, supporting the prioritization of functional requirements to ensure best in class onboarding experience for our clients.

The role will work with cross-functional teams to develop end-to-end flow as well as working with clients, sales teams and our operational partners to drive UX design for Account Maintenance functionality by translating concepts into user flows, wireframes, mock-ups and prototypes that lead to intuitive user experiences and eliminating friction points.

The candidate will support the end-to-end flow including communication and training; roll out plan, support operating & Service Model strategies with stakeholders.

In addition, the person will also support Investment budget, end-to-end process re-engineering, as well as supporting product development for the Digital Onboarding Programme such as Account Opening, Signer Management, Account Maintenance functions.

To ensure we are delivering a globally consistent experience for our clients, the candidate will also need to develop strong partnership with stakeholders across functions across geographies.

Key Responsibilities:
•Drive the Digital On boarding strategy globally for Account Services.
•Work with key stakeholders and development teams to ensure requirements are being included within roadmap and prioritized to deliver expansion plan.
•Develop the UI design for seamless Account Opening & Account Maintenance functionality.
•Design engaging high quality user experiences, creating personas and journey maps as well as designing strategy for Account Maintenance.
•Support proof of concepts with high fidelity visual interaction and design.
•Drive the strategy for Authority Management on a multichannel approach ensuring global client experience.
•Support the end-to-end the On Boarding during release periods.
•Drive awareness with sales /relationship teams.
•Manage project issues and drive resolution with regional teams.
•Work closely with Operations and Implementation to ensure smooth and appropriate adoption of new technology and new processes
•Ensure standard project management methodologies are followed across the program.
•Travel Required up to 10%
•Note: this role will be supporting multiple time zones and will need to be flexible as such.


•Ability to work closely with UX team / developers to design optimal user experience.
•Experience of client onboarding.
•Ability to translate client requirements to functional designs.
•1+ Product Development Experience.
•1+ Product Management Experience.

•Excellent written and verbal communication.
•Project and Program Management skills.
•Product Management skill.
•Client management.
•Influencing skills.
•Creative thinking, paired with strong analytical skills.
•Leadership and execution skills.

•Ability to work and drive cross functional groups of stakeholders, countries, global and regional teams
•Comfortable in presenting to senior management
•Ability to navigate the organization vertically & horizontally
•Ability to distil complicated problems into simple and elegant solutions.
•Ability to think through user problems, find solutions and work, visualize them and help developers to build solution.
•Rapidly iterate designs in an agile environment.
•Ability to multi-task and work under pressure and tight deadlines
•Self-starter - can work independently

•Business related degrees
•MBA (desired but not required)