• Competitive
  • West Chester, PA, USA
  • Permanent, Full time
  • Moody's
  • 2018-11-16

Solutions Services Generalist

Location: West Chester, PA, USA

Role:
Provide superior customer and external relations by resolving client issues and requests while serving as the initial point of contact for a wide range of research and data products. Additionally, proactively identify new products and sales leads through client interaction. The knowledge and experience gained in this role will help with future development within Moody's Analytics.

Responsibilities:
Handle phone calls, emails and instant messaging
Acquire strong knowledge of Moody's Analytics products
Resolve client issues, complete specific client requests
Must be able to work collaboratively and independently
Adept at problem solving and developing effective work plans
Act as a liaison between Sales and clients

Economics Office and Prod Svcs

Qualifications:
Strong customer orientation, an eagerness to excel and a desire to be a part of a dynamic, fast growing team. Demonstrated experience in a customer service role preferred. Experience using computer systems and software such as Microsoft Office (Word, Excel, PowerPoint). Strong written and verbal communication skills. The successful candidate will be a motivated, responsible individual with the ability to work with minimal direct supervision. Ability to shift priorities quickly.

Education Requirements
BA or BS degree preferred
Zero (0) to two (2) years related experience

Moody's is an essential component of the global capital markets, providing credit ratings, research, tools and analysis that contribute to transparent and integrated financial markets. Moody's Corporation (NYSE: MCO) is the parent company of Moody's Investors Service, which provides credit ratings and research covering debt instruments and securities, and Moody's Analytics, which offers leading-edge software, advisory services and research for credit and economic analysis and financial risk management. The Corporation, which reported revenue of $4.2 billion in 2017, employs approximately 11,900 people worldwide and maintains a presence in 41 countries. Further information is available at www.moodys.com.

Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion, national origin, citizen status, marital status, physical or mental disability, military or veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Moody's also provides reasonable accommodation to qualified individuals with disabilities in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email accommodations@moodys.com.. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.

For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance. For New York City positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the New York City Fair Chance Act. For all other applicants, qualified applicants with criminal histories will be considered for employment consistent with the requirements of applicable law.

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Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.