Account Manager Account Manager …

Q2 Software, Inc
in Austin, TX, United States
Permanent, Full time
Be the first to apply
Competitive
Q2 Software, Inc
in Austin, TX, United States
Permanent, Full time
Be the first to apply
Competitive
Account Manager
Account Manager- Implementations Remote, U.S./en-US/Q2/job/Remote-US/Account-Manager_REQ-3143/apply

Q2 is seeking an Account Manager- Implementations who is passionate about customer satisfaction, as well as making a difference within Fintech. As a market leader in digital sales, the Q2 Gro team is responsible for the ongoing innovation and expansion of the Q2 Gro Checkout product. Q2 Gros intuitive digital sales platform provides an optimized user experience for tasks such as account opening and loan underwriting. Our mobile-first, streamlined account opening capabilities are proven to reduce abandonment and shorten the application process to under four minutes, helping our Financial Institution clients to expand their reach through acquisition growth across digital channels.

This is a dynamic team that is dedicated to getting the job done (well.) We are looking for an experienced relationship or account manager that can harness that enthusiasm and knows how to work with clients to develop a culture that encourages both collaboration and independence.

RESPONSIBILITIES:

  • Accepts hand-off of customer from Sales when contract is signed.
  • Acts as an executive consultant and strategic business partner for clients understanding and integrating best practices on digital marketing, digital sales and account opening
  • Manages and is responsible for all aspects of the Quick-start program
  • Assists in determining business strategy internally based on client needs/plans.
  • Communicates internally and externally to ensure contract commitment fulfillment.
  • Consults with other Q2 team members (project management/services/support/customer care) to be sure mutual objectives are met.
  • During the Quick-start Program, acts as first point of client escalation.
  • Maintains a thorough and deep knowledge of the product and value proposition and is able to represent it confidently to clients.
  • Travels to clients sites for training's as needed.
  • Accurately answers product how to questions for both the product and for the clients holistic digital sales strategy.
  • Identifies up-sell opportunities within the Q2 Gro solutions set, and negotiates add-on's, upgrades, and Professional Services as needed.
  • Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to

EXPERIENCE AND KNOWLEDGE:

  • 5+ years of Business to Business or Business to Consumer account management experiences including account management and/or project management experience
  • In depth experience supporting clients
  • Minimum of 2 years direct experience managing strategic accounts
  • Banking or Banking software experience required
  • Proven results in cross-sales quota and metrics-driven customer advocacy and satisfaction environment
  • Proven executive relationship building skills and experience maneuvering within C-level structure of a large account
  • Articulate, thorough, and process-minded individual
Posted TodayFull timeREQ-3143

Q2 is a financial experience company headquartered in Austin, Texas. Driven by a mission to build stronger communities by strengthening the financial institutions that serve them, we empower banks, credit unions, and other financial services providers to be an ever-present companion on an account holders financial journey. Combining the leading features, integrations, and operations capabilities in the market with data-driven insights, open technology, and a unique problem-solving process to drive emotions and outcomes, Q2 helps our customers unlock new opportunities, grow faster, and improve efficiencies.

Mission:

To build stronger communities by strengthening their financial institutions. We do it with our purpose-driven culture, and by helping banks and credit unions stand apart in their communities. Were a growing team of high-performing self-starters who are passionate about creativity and exploration in every challenge.

Vision:

To ensure that our nations financial institutions are equipped to provide for their communities financial needs, today and tomorrow.

Values:

To empower financial institutions to be the ever-present companion on their account holders financial journey. We do this by using data-driven insights, open technology, and unique problem-solving approaches to help FIs deliver exceptional experiences for their account holders.

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