Infrastructure Program Delivery Manager Infrastructure Program Delivery Manager …

in Houston, TX, United States
Permanent, Full time
Be the first to apply
in Houston, TX, United States
Permanent, Full time
Be the first to apply
Infrastructure Program Delivery Manager
As an experienced professional in Project Execution, you thrive at managing complex technology programs that have far-reaching implications for clients, employees and stakeholders throughout the firm. This role requires a strong grasp of the big-picture - namely, how can technology help achieve business goals - as well as a keen ability to establish priorities, manage resources and budgets, and build and incentivize high-performing teams. You'll work closely with colleagues across the firm to identify opportunities to develop projects and programs that are broadly applicable. Once you and your team establish a roadmap, you'll play an integral role in ensuring that the project is running on time, within budget and in accordance with firm-wide guidelines, including risk and architecture. Just as importantly, you'll work with your team to set goals, foster collaboration and promote the values, culture and brand of JPMorgan Chase & Co.

The Corporate Technology Infrastructure Management (CTIM) Service Delivery function will provide oversight for the Site Resiliency Engineering (SRE) transition and beyond. As a Program Delivery Manager you will be responsible for the matrix management of the SRE teams processes, reporting, and major programs, including GTI and LOB Technology demand, end user, network, distributed, mainframe, cyber security and real estate build out related services and technologies. These projects support the growth and operational stability of the Corporate Technology businesses in addition to delivering enhanced technology and cost reductions into the operating environment.

You will be driving the delivery of projects in the portfolio across all services working closely with multiple GTI & LOB technology teams while interfacing with senior managers and stakeholders in the organization. Strong leadership, excellent oral and written communications skills and the ability to remain calm and perform under pressure are a must have.

Skillset and experience:
  • Acts as the communications conduit to executive sponsor & project stakeholders; conducts regularly scheduled briefings/status updates
  • Serve as single point of contact for Service Delivery issues / questions / escalations
  • Ensures all required data for making portfolio decisions is complete and available for decision-making, collaborating with CTIM, SRE managers or partnering entities to do so.
  • Create an environment that breeds trust and collaboration with others. Exhibit a strategic business focus with a customer-focused perspective.
  • Recognize areas for internal improvement and developing plans for implementing them.
  • Substantial IT experience, or relevant business or team leadership.
  • Experience with projects in multiple technologies, functions (e.g. transaction management, risk management etc.).
  • Extensive experience in managing projects through all phases of the life cycle and expert working knowledge of an industry recognized Project Management methodology.
  • Experience or understanding of infrastructure or application support and development functions.
  • Experience of Tech and Operations relationship management.
  • Experienced in Scrum Agile Project Management that can take our teams to the next level in adoption of Agile, Scrum and Kanban practices.
  • Knowledge and understanding of banking regulatory, compliance, risk and security aspects.
  • Knowledge of Permit to Build and Permit to Operate.
  • Proven experience keeping projects on time and within budget.
  • Ability to present metrics to key stakeholders.
  • Experience in working with Outside Service Providers.
  • S trong familiarity with standard concepts, practices, and procedures within the JPMC community.
  • Bachelor's degree or equivalent professional experience OR PMP, MSP, Six Sigma, or other formal project management discipline preferred; familiarity with SDLC and Agile delivery practices beneficial.
  • Scrum Master, Advanced Agile Certification, PMI ACP or Scrum Alliance Certification preferred.
  • Strong technical capability.
  • Experience in infrastructure projects e.g. Wide Area Networking, Networking, Storage SAN, NAS, Server deployments, Data Centres, virtualization.
  • Collaborates effectively with peers & broader technology teams to ensure successful deliveries.
  • Ability to listen, analyse, influence, negotiate and use judgment to solve complex issues in order to accomplish project goals.
  • ITIL Certification preferred.

Our Corporate Technology team relies on smart, driven people like you to develop applications and provide tech support for all our corporate functions across our network. Your efforts will touch lives all over the financial spectrum and across all our divisions: Global Finance, Corporate Treasury, Risk Management, Human Resources, Compliance, Legal, and within the Corporate Administrative Office. You'll be part of a team specifically built to meet and exceed our evolving technology needs, as well as our technology controls agenda.

When you work at JPMorgan Chase & Co., you're not just working at a global financial institution. You're an integral part of one of the world's biggest tech organizations. In our global technology centers, our team of 50,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $11B annual investment in technology enables us to hire people to create innovative solutions that are transforming the financial services industry.
At JPMorgan Chase & Co. we value the unique skills of every employee, and we're building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you're looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.