ServiceNow CMDB/Discovery/ITOM consultant
We are looking for Service Consultant
for an immediate need.This is a client-facing role & the candidate will have regular interactionswith various client managers.
The Cloud Program required a ServiceNow discovery resource.The ServiceNowDiscovery Resource is responsible for managing the population ofthe ServiceNow Configuration Management Database (CMDB) utilizing automateddiscovery and other data import methods. This person is primarilyresponsible for configuring and implementing the automated CMDB populationand reconciliation processes for the cloud program, but will also providesupport for other ITSM process integration impacted by this new CI class.
Primary Duties and Responsibilities:
Enable tracking of cloud/virtualinventory
Manages and improves ServiceNowDiscovery and ServiceNow Services Mapping for cloud inventory
Provides governance to ensure theintegrity of the Configuration Management Database
Designs enhancements/improvementsfor the maturity of the CMDB and Configuration Management process andtranslates them into business requirements
Define configuration items andclasses, their attributes, data collection, and governance that are importantto support other ITSM modules and business objectives
Build and support integrationswith data sources other than ServiceNow Discovery
Setup and administration of MIDservers if needed
Create/update/remove Discoveryranges and schedules
Monitor CMDB health and resolveconflicts between data sources. Interpret Discovery logs and data todiagnose issues.
Define identification andreconciliation rules
Create/update/removeidentification and reconciliation rules
Produces management information,including KPIs and status reports, with an operational and a management focus
***Cognizantis recognized as a Military Friendly Employer and is a coalition member of theVeteran Jobs Mission. Our Cognizant Veterans Network assists Veterans inbuilding and growing a career at Cognizant that allows them to leverage theleadership, loyalty, integrity, and commitment to excellence instilled in themthrough participation in military service.
**Applicantsare required to be eligible to lawfully work in the U.S. immediately; employerwill not sponsor applicants for U.S. work authorization (such as an H-1B visa)for this opportunity.