IT Technology Associate

  • Competitive salary + Family benefits + Relocation assistance + Yearly bonus
  • Abu Dhabi, United Arab Emirates
  • Permanent, Full time
  • Aston Carter
  • 26 Sep 17

• As a member of the team responsible for production technology operations, TechOps performs a critical function for the organisations IT Department as the primary operator of the technology plant and production environment custodian. • TechOps is core to the delivery, maintenance and support of the technology environment. The team is responsible for ensuring continuous availability of technology services to end-users. This entails day-to-day operational duties as well as strategic gate-keeping and custodial accountabilities. • TechOps is required to provide first responder support for end-users and is the primary first responder out-of-hours for front office and other key business functions.

Responsibilities

  • Proactively monitoring the enterprise IT infrastructure and application stack to ensure availability and performance.
  • Contributing to the maintenance of incident records throughout the incident life cycle.
  • Supporting the investigation of incidents, documenting technical issues, solutions and support information.
  • Owning unresolved incidents and ensuring escalation to Field Engineers, Business Response or appropriate Service Owners.
  • Helping to maintain and update contingency plans by using IT security risk analysis methods, tools and techniques to identify potential exposures to information systems e.g. single points of failure, lack of effective countermeasures or lack of tested, up-to-date recovery plans.
  • Taking responsibility for multiple concurrent issues, prioritising and triaging tasks.
  • Working in a team-oriented manner, assisting other team members on an as-needed basis and with fieldwork when required.
  • Supporting the development, monitoring and communication of the organisation standards and guidelines for data centre operations and services, including processing rules, access, security and audit controls, recovery routines and contingency procedures.
  • Contributing to the performance of data processing, peripherals, communications and networking equipment to ensure a high quality of service is provided by the organisations data centre, the associated infrastructure, and their constituent hardware, software, transmission services and support functions.
  • Carrying out defined tasks related to the planning, installation, upgrade, operation (start up, re-configuration, shutdown), control and maintenance of the data centre, associated infrastructure and applications for the safe and secure storage and communication of data.
  • Supporting batch and overnight jobs including ‘Ready-For-Business’ checkouts.
  • Trouble-shooting and triaging production issues.
  • 1st Responder out-of-hours for business desks and other key user functions.
  • First point of contact for incident management / crisis management.
  • Ensuring required availability and performance of the application infrastructure by forming a rota to cover 24x7 support.
  • Participating where appropriate in the release of new applications / upgrades.