You’re an assistant relationship manager (ARM) at a bank in Singapore – and you’re performing tedious support tasks instead of running a book of millionaire and billionaire clients.
While many ARMs in Asia stay in the role for years – even for their whole careers – others are able to make the step up and become relationship managers in private banking, a sector which appears better prepared than most to weather the recessionary storms ahead this year.
But becoming a fully-fledged RM/private banker isn’t easy for any ARM – here’s how to do it.
Push for promotion
This is not like an analyst-to-associate move in investment banking, where good performance is typically rewarded with a promotion after a set number of years. In the bottom rung of private banking you have to excel in your day-to-day administrative tasks and prove (via the methods below) that you are worthy of stepping up. Most banks don't apply a timescale to this.
Don’t attempt an external move
Think your stellar record as an assistant means you can join another bank as a junior RM? You can’t. “If you apply to other banks, they are unlikely to believe you have strong client relationships. And even if you do, your job title, assistant, kills this chance. You have to move internally,” says former private banker Liu San Li, who now works as a recruiter.
Start building a rapport with the rich
While your assistant job won’t involve many formal client meetings (even after the Covid-19 outbreak is over), you will be talking to clients on the phone a fair amount. Don’t make these calls purely transactional (even if that’s their main purpose) – try to build a relationship. “The people that successfully become private bankers have both a high EQ and high IQ,” says a HR manager at a private bank in Singapore. “Arguably, the former is more important – high-net-worth people in Asia are generally emotionally attached to their wealth because they created it.”
Prioritise any client-search work
If you’re told to take on any work related to researching or contacting new potential clients, make it a priority. “The best assistants take it upon themselves to research new clients without being asked. Your drive and hunger for this type of work will pay a large part in whether you are promoted,” says a Singapore-based business advisor in private banking.
Dress for future success
You may be in a support role, but you need to dress like you’re already a private banker – this includes wearing an expensive watch as well as expensive business clothes (if you're not working from home). “Your current presentation and image counts for a lot if the bank is thinking about eventually putting you in front of clients,” says the BA.
Show your product knowledge
Go beyond any product paperwork you already do in your day job – make suggestions to the RMs about potential product solutions for their clients. “Beyond merely looking like a banker, show some substance – understand products yourself and know how to bring in your colleagues in the investment/product teams,” says the private banking HR manager.
Impress during meetings
It’s relatively rare for an RM to take an assistant to a client meeting (which will probably me a virtual one right now) – but if you do get asked, treat it as seriously as you would a job interview. If the RM senses that you don’t feel comfortable talking with a millionaire client, this will effectively kill your chances of promotion.
“While you should show the traits of a good banker, remember that you’re still in an assistant's role – that’s the main job and you don’t want to fail in that and jeopardise your chances of moving up,” says the HR manager.
You can offer ideas to help RMs with clients of all sizes, but when it comes to discussing taking on clients of your own, always talk about the smallest accounts. “Sometimes RMs will trim their clients and focus on the ultra-high ones themselves, passing on ‘lesser’ clients for you to manage on a test basis while you’re groomed to be a private banker,” says Liu.
Butter up an older RM
If the senior RM you support has plans to retire, your chances of taking on some of their clients are greatly enhanced. “Target senior bankers you perceived as nearing retirement. You have to work hard to spot these opportunities and then build solid relationship with the bankers to earn their trust,” says Liu.
Take a step back
It’s a more roundabout route, but it could land you a job as a private banker in Asia. “After a few years as an assistant in private banking, become a front-line RM in priority/premier banking, taking care of less-wealthy clients. Build up client and investment-management experience and then after another few years there will be more options to return to private banking – this time in an RM position,” says Rahul Sen, a former Merrill Lynch private banker who is now a headhunter.
Photo by Paulius Dragunas on Unsplash
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