Our client is a leading technology organisation that develops a widely adopted Software-as-a-Service (SaaS) platform used by enterprise organisations to manage visitors, contractors and workforce access across complex operating environments.Established as an early entrant in its market, the product has built strong brand recognition and is trusted by customers operating across multiple sites and locations. Backed by a global technology organisation, the business combines the stability and investment of a large enterprise with the agility, innovation and customer focus typically associated with successful product-led technology companies. With a collaborative culture and a strong commitment to customer-driven product development, this is an opportunity to join a business where your work will directly influence product direction and customer outcomes.
Your new role
As a Product Manager, you will play a key role in shaping the future direction of a market-leading SaaS platform.Working closely with Product Owners, Product Managers, UX Designers, Engineering Leaders, Marketing and Sales Enablement teams, you will help identify customer pain points, translate feedback into meaningful product opportunities and contribute to roadmap planning and delivery. This role is ideally suited to someone who enjoys understanding customer problems and turning insights into practical solutions. Key responsibilities include:
- Gathering and analysing customer and stakeholder feedback to identify product opportunities
- Translating customer needs into prioritised roadmap initiatives
- Supporting product strategy and roadmap planning activities
- Working closely with UX and Engineering teams to define user-focused solutions
- Managing competing priorities and influencing stakeholders across the business
- Contributing to backlog management, release planning and feature prioritisation
- Participating in product discovery and solution design workshops
- Collaborating with internal teams on product launches and customer communications
- Monitoring product performance and supporting continuous improvement initiatives
- Helping drive customer adoption, satisfaction and overall product outcomes
To be successful, you will bring experience working in a Product Management or similar product-focused role within a SaaS or software environment. You will be a strong communicator and problem solver who is passionate about understanding customer challenges and influencing product direction through evidence-based decision-making. You will ideally possess:
Previous experience in Product Management, Product Ownership or related rolesExperience working within SaaS, software or digital product businesses
Strong customer discovery and Voice of Customer experience
Demonstrated ability to turn customer insights into product priorities
Experience working closely with Engineering and UX teams
Strong stakeholder management and influencing skills
Experience prioritising competing business and customer demands
Knowledge of Agile product development methodologies
Experience using tools such as Jira and Confluence
Commercial awareness and a customer-first mindset
Excellent written and verbal communication skills
Exposure to enterprise software, workflow platforms, workplace technology, compliance systems or broader B2B SaaS products would be highly regarded.
What you'll get in return
You'll work for a highly respected organisation and contribute to a platform used by customers across multiple industries. You'll work alongside experienced product professionals. You'll also influence product direction in an environment where customer feedback, innovation and continuous improvement drive decision-making. In return, you'll receive $80 per hour + Super and work from an Adelaide CBD office with opportunities to work from home twice a week.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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About us
At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. You are at the heart of everything we do. With over 50 years’ experience and a workforce of more than 10,000 people across 32 countries, we collectively put our customers, at the heart of everything we do.
Drawing on knowledge that’s unique to our scale, our commitment to understanding your needs and our ability to meaningfully innovate we are more than just a specialist recruitment business. By providing advice, insights and expertise on issues you face in today’s fast paced world of work, we’ll help you make the right decisions for tomorrow.
Looking for the right role for you?
At Hays we know that finding the right role at the right time takes careful consideration. As your lifelong career partners, we’re by your side, every step of the way.
Whether you’re seeking a new opportunity or support in navigating a career change, we bring the expertise and the connections to partner with you to help you realise your ambition.
Providing an unmatched breadth of jobs across industries and professions whilst leveraging our knowledge, employer relationships, learning opportunities and support, we can offer you roles that challenge and excite you.
Take the next step at hays.com.au
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