Our client is a well-established organisation seeking an experienced Senior Technology Officer - Audio Visual (AV) to support and enhance enterprise-wide video conferencing and collaboration services. This role will play a key part in ensuring reliable AV operations across a large and complex environment while contributing to technology improvements and service excellence.
Your new role
As the Senior Technology Officer - AV, you will be responsible for the delivery, support, maintenance, and optimisation of video conferencing and audio-visual services. Working within a highly collaborative technology team, you will provide advanced technical support, lead AV-related initiatives, and ensure the seamless operation of conferencing infrastructure across multiple locations.Key responsibilities include:
- Delivering high-quality Video Conferencing and Audio Visual support services across the organisation.
- Proactively monitoring video conferencing environments and resolving hardware, software, and network-related issues.
- Providing Level 2 and Level 3 technical support for complex AV and collaboration technologies.
- Managing incidents, service requests, and changes within the IT Service Management framework.
- Leading AV and video conferencing projects and coordinating technical implementation activities.
- Partnering with internal stakeholders and external vendors to ensure service performance and customer satisfaction.
- Developing and maintaining technical documentation, procedures, and user guides.
- Supporting the implementation of new technologies and system upgrades in line with organisational and security requirements.
- Identifying and driving continuous improvement opportunities across AV, infrastructure, and service delivery operations.
- Providing guidance and technical leadership to staff and contractors when required.
- Strong experience providing customer-focused technology support within enterprise environments.
- Extensive hands-on experience with Video Conferencing and Audio Visual technologies, including installation, configuration, troubleshooting, and maintenance.
- Experience supporting large-scale Cisco video conferencing and collaboration environments.
- Strong working knowledge of:
- Cisco Collaboration Technologies
- Cisco Video and Audio Endpoints
- TelePresence Management Suite (TMS)
- Biamp Technologies
- Extron Technologies
- Proven experience delivering advanced Level 2 and Level 3 technical support.
- Strong analytical and problem-solving capabilities with the ability to independently manage complex technical issues.
- Experience implementing new technologies and services while balancing competing priorities.
- Excellent verbal and written communication skills with the ability to engage effectively with both technical and non-technical stakeholders.
- Demonstrated commitment to continuous learning and professional development.
- 12-month contract opportunity
- Adelaide CBD location
- Opportunity to work within a large and complex enterprise technology environment
- Exposure to cutting-edge collaboration and AV technologies
- Collaborative and supportive team culture
Share your updated CV at sourabh.kumar@hays.com.au
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
#3010366
Please Stay Alert to Potential Scams
We would like to remind you that eFinancialCareers is a job board and does not conduct hiring or ask for payment or any financial details as part of the job application process.
If you receive any suspicious messages claiming to be from us or a hiring company, we urge you not to click on any links and not to reply to the message itself.
Instead, please report the message to our support team at support@efinancialcareers.com.
It is advisable to always verify job offers directly with the hiring company.
About us
At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. You are at the heart of everything we do. With over 50 years’ experience and a workforce of more than 10,000 people across 32 countries, we collectively put our customers, at the heart of everything we do.
Drawing on knowledge that’s unique to our scale, our commitment to understanding your needs and our ability to meaningfully innovate we are more than just a specialist recruitment business. By providing advice, insights and expertise on issues you face in today’s fast paced world of work, we’ll help you make the right decisions for tomorrow.
Looking for the right role for you?
At Hays we know that finding the right role at the right time takes careful consideration. As your lifelong career partners, we’re by your side, every step of the way.
Whether you’re seeking a new opportunity or support in navigating a career change, we bring the expertise and the connections to partner with you to help you realise your ambition.
Providing an unmatched breadth of jobs across industries and professions whilst leveraging our knowledge, employer relationships, learning opportunities and support, we can offer you roles that challenge and excite you.
Take the next step at hays.com.au
