The Opportunity

Reporting to senior operational leadership, you will be responsible for leading a team of patient administration professionals while ensuring the efficient delivery of patient access services. You will work closely with clinicians and key stakeholders to enhance patient experiences, optimise appointment management, and support operational performance across the service.

Key Responsibilities

• Lead, mentor and develop a patient administration team, including rostering, onboarding, training, coaching and performance management.
• Oversee patient bookings, waitlists, recalls and appointment scheduling to maximise service delivery and patient access.
• Manage patient enquiries, complaints and escalations, ensuring timely and professional resolution.
• Monitor operational performance and identify opportunities for process improvement.
• Contribute to quality improvement initiatives and service enhancement projects.
• Manage administrative budgets, financial reconciliations and reporting requirements.
• Develop strong relationships with clinicians and internal stakeholders to support effective service delivery.
• Analyse performance metrics and KPIs to drive positive patient and operational outcomes.

About You

To be successful in this role, you will bring:

• Demonstrated experience leading teams within a healthcare, clinical or patient services environment.
• Strong operational and people leadership capabilities.
• Experience managing patient administration, bookings, scheduling or customer service functions.
• Proven ability to handle complaints, resolve issues and manage competing priorities.
• Excellent stakeholder management and communication skills.
• A continuous improvement mindset with strong problem-solving abilities.
• Experience with healthcare management systems will be highly regarded.

What's on Offer?

• Permanent full-time opportunity.
• Supportive, collaborative and purpose-driven workplace culture.
• Salary packaging benefits.
• Five weeks annual leave plus additional wellbeing benefits.
• Convenient inner-city location with excellent public transport access.
• Opportunity to make a meaningful impact on patient care and service delivery.
• Strong focus on employee wellbeing, development and career growth.

Apply Now

If you're a passionate healthcare administration leader looking for your next challenge, we'd love to hear from you.

Please note: A Working with Children Check, Police Check and relevant healthcare compliance requirements will form part of the pre-employment process.

Please send your resume by clicking on the apply button.

Reference Number: 06810-0013481574CIS

This is a fully hybrid position.

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