An established and growing organisation within the financial services sector is seeking motivated and customer-focused professionals to join its field collections team. With a strong reputation for delivering practical solutions and positive customer outcomes, the business offers a supportive culture, ongoing development opportunities, and excellent earning potential.
Your new role
This is a field-based position where you'll spend much of your time meeting customers face-to-face, building relationships, and helping achieve positive outcomes. You will operate autonomously while being supported by an experienced and collaborative team.
Key responsibilities include:
- Meeting customers in person and conducting follow-up discussions via phone
- Negotiating and establishing sustainable repayment arrangements
- Building rapport and maintaining professional customer relationships
- Monitoring payment arrangements and managing follow-up activities
- Maintaining accurate records and ensuring compliance with internal policies and procedures
- Managing your own schedule and travel requirements
- Travelling nationally as required (once every 5 weeks)
- Exceptional communication and interpersonal skills
- The ability to confidently manage difficult or sensitive conversations
- Strong negotiation and problem-solving capabilities
- A resilient, self-motivated, and results-driven approach
- Experience in collections, customer service, sales, field-based roles, or account management is highly regarded
- Strong organisational and time management skills
- Basic proficiency using mobile technology and email systems
- Full Australian Driver's Licence
- Background checks will be conducted
- Australian Citizenship or Permanent Residency
- Ability to work a 47-hour week
- Ability to travel interstate for approximately one week per month
- Competitive salary of $88,500 + Super
- Commission structure with excellent earning potential (OTE 150,000)
- Fully maintained company vehicle
- Comprehensive training and ongoing support
- Genuine career progression opportunities within a growing business
- Dynamic and supportive team environment
- The opportunity to make a positive impact while building a rewarding career
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to kristina.neves@hays.com.au
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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About us
At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. You are at the heart of everything we do. With over 50 years’ experience and a workforce of more than 10,000 people across 32 countries, we collectively put our customers, at the heart of everything we do.
Drawing on knowledge that’s unique to our scale, our commitment to understanding your needs and our ability to meaningfully innovate we are more than just a specialist recruitment business. By providing advice, insights and expertise on issues you face in today’s fast paced world of work, we’ll help you make the right decisions for tomorrow.
Looking for the right role for you?
At Hays we know that finding the right role at the right time takes careful consideration. As your lifelong career partners, we’re by your side, every step of the way.
Whether you’re seeking a new opportunity or support in navigating a career change, we bring the expertise and the connections to partner with you to help you realise your ambition.
Providing an unmatched breadth of jobs across industries and professions whilst leveraging our knowledge, employer relationships, learning opportunities and support, we can offer you roles that challenge and excite you.
Take the next step at hays.com.au
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