Job Description

Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company's global consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services. GS provides the world's best customer experience every day by building on Amex's 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction.

Our mission is to deliver a world class customer experience every day. We are advocates for our customers, designing creative solutions to meet their needs, and aiming to make a meaningful difference in their lives. As a KYC analyst, you will be a part of the team within our KYC AML Operations team which develops lasting relationships with our Customers.

Responsibilities

• Handle customer data and update our records following strict regulations.
• Communicate effectively to all parties involved while driving increased customer satisfaction
• Investigate and resolve problems to clear discrepancies.
• Maintain regular contact with key stakeholders.
• Deliver highest standard of case quality, customer service and relationship care
• Maintain excellent interaction with internal and external partners and our customers

Qualifications

• Fluent written and spoken French, Dutch and English is essential.
• The ability to work in a fast paced and in a virtual environment as well as multitask and re-prioritise on a regular basis.
• Team player who demonstrates self-motivation & ability to work under pressure and unsupervised.
• Knowledge of Microsoft Office suite (Excel, Word, Outlook,...)
• Accurate keyboard skills and attention to details.
• Pro-actively seeks opportunities for improvement and streamline processes.
• Building & leveraging relationships internally and externally.
• Demonstrate personal excellence by remaining positive in difficult situations.
• Display a passion to serve by delivering extraordinary service in every interaction with our customers.
• Strong interpersonal, communication and listening skills.
• Outstanding organisational skills.
• Highly self-motivated, results-oriented

Employment eligibility to work with American Express in Belgium is required as the company will not pursue visa sponsorship for these positions.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About the Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.