Field Services Representative - France (Toulouse)

PRIMARY RESPONSIBILITIES / KEY RESULT AREAS:

Provide technical support for the operation and installation of IFC and W-IFE products to SES' airline customers and on the Airbus Final Assembly Line.
Report to regional manager of Maintenance & Customer Operations EMEA.
Develop and maintain excellent working relationships with airline customers and Airbus to achieve and maintain customer satisfaction goals as defined by SES Senior Leadership.
Work collectively with the customer airline's maintenance, engineering and planning teams to ensure all issues are identified and resolved in a timely manner.
Coordinate with internal stakeholders in resolving problems and progressing projects to help smooth resolution and progress.
Assist communication between headquarters, Airbus and customers to prevent conflicts and misunderstandings as an intermediary to ensure smooth communication.
Support all technical aspects of SES systems during installation and on the customer fleet, including but not limited to preventative maintenance, fault isolation, troubleshooting, soft-ware loading, hardware replacement and fault rectification.
Provide on-site technical support of the IFC and IFE to airline or maintenance personnel.
Provide internal and external reporting of all technical issues and resolution actions and esca-late issues as appropriate in a timely manner.
Provide technical support to Airbus, airline customers and MROs on AMMs, Installation Drawing, Schematic, Service Bulletin, etc.
Support internal and external stakeholders and coordinating between all companies on tech-nical and certification activities for system installation or modification projects.
Monitor the system performance daily, identify any malfunctions from the data, and take ap-propriate measures to correct the malfunctions.

QUALIFICATIONS & EXPERIENCE

Minimum 3 years' experience in aircraft maintenance including electrical and avionics sys-tems on commercial aircraft.
Aircraft Maintenance License is preferred.
Ability to pass all background checks for the purpose of airport badging.
Computer skills, including Microsoft Office.
Driver's license

SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law.

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